Head of Fraud Operations

Location:

About the Job:We are seeking a dynamic and experienced Fraud Operations Executive to lead and manage our fraud detection operations, Claims and Disputes operations, and fraud client service center. This role involves overseeing both onshore and offshore teams, totaling approximately 300 teammates. The ideal candidate will have a strong background in fraud prevention and management, excellent leadership skills, and the ability to drive operational excellence across diverse teams.

Key Responsibilities:

• Leadership and Management:Lead a high-performing team of fraud professionals, fostering a culture of collaboration and continuous improvement. Oversee and manage onshore and offshore teams, ensuring effective coordination and communication across all fraud-related operations.
• Fraud Detection Operations:Develop and implement fraud detection and prevention strategies using advanced analytics and machine learning. Lead the team responsible for identifying and mitigating fraudulent activities, ensuring timely and accurate detection.
• Claims and Disputes Operations:Manage the team handling claims and disputes, ensuring efficient resolution and customer satisfaction.
• Fraud Client Service Center:Supervise the client service center team, ensuring high-quality support and service to clients affected by fraud.
• Strategic Planning:Develop a comprehensive fraud risk management framework that aligns with the organization's overall risk strategy. Drive innovation in fraud prevention by staying ahead of industry trends and adopting new technologies.
• Performance Monitoring:Monitor team performance, set objectives, and provide regular feedback to ensure continuous improvement.
• Compliance and Reporting:Ensure all operations comply with relevant regulations and standards, and prepare regular reports for senior management.
• Training and Development:Foster a culture of continuous learning and development, providing training and growth opportunities for team members.
• Cross-Functional Collaboration:Work closely with IT, compliance, 2nd line Risk oversight and customer service teams to ensure a holistic approach to fraud management.

Qualifications:

• Bachelor's degree in Business, Finance, or a related field preferred, or equivalent years of experience; advanced degree preferred.
• Proven experience in fraud prevention and management, with a minimum of 10 years in a leadership role.
• Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS) preferred.
• Experience with fraud detection software and data analysis tools.
• Strong understanding of fraud detection techniques, claims and disputes processes, and client service operations.
• Excellent leadership and team management skills, with experience managing large teams.
• Exceptional communication skills, both written and verbal, to effectively interact with stakeholders and present findings.
• Ability to develop and implement strategic plans and drive operational excellence.
• Knowledge of relevant regulations and compliance standards.
• Strong analytical and problem-solving abilities.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $175,000 to $210,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.