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SERVICE COORDINATOR - EMERGENCY PATIENT ACCESS - JEFFERSON CITY

MU Health Care
dental insurance, paid time off, tuition assistance
United States, Missouri, Jefferson City
Jul 26, 2025
Shift:Monday - Friday, 10:00 am - 6:00 pm. Some weekends and call are required. Department: Jefferson City Patient Access - Emergency Services Compensation: Base Pay Range: $22.00 - $34.74 per hour, based on experience Shift Differentials: Additional $1.00 per hour for night shift Additional $1.00 per hour for weekend shift Additional $2.00 per hour for on-call pay ABOUT THE JOB MU Health Care is looking for a proactive, adaptable leader who thrives in a fast-paced environment and is passionate about empowering teams to provide exceptional patient-centered service. The ideal candidate is a confident communicator and natural collaborator who can bridge the gap between departments while inspiring excellence under pressure. We're seeking someone who brings strategic thinking, strong organizational skills, and a commitment to continuous improvement to help optimize operational performance around the clock. If you're a problem-solver who embraces challenges, values innovation, and is driven to make a meaningful impact in emergency care coordination, this role is for you. ABOUT MU HEALTH CARE At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way. Learn more about MU Health Care. Learn more about living in mid-Missouri. EMPLOYEE BENEFITS Health, vision and dental insurance coverage starting day one Generous paid leave and paid time off, including nine holidays Multiple retirement options, including 100% matching up to 8%and full vesting in three years Tuition assistance for employees (75%) and immediate family members (50%) Discounts on cell phone plans, rental cars, gyms, hotels and more See a comprehensive list of benefitshere. DETAILED JOB DESCRIPTION Act as liaison between management, health care providers, and staff to ensure communication between these groups. Instruct, advise, and monitor staff on changes in policies, procedures, or working standards in a high volume of acutely ill patients with constant patient turnover. Coordinate training and orientation of Emergency Patient Service Representatives for 24/7 staffing. Perform all aspects of unit-specific tasks to ensure all expected work and outcomes of the revenue cycle are completed. Work towards and implement changes needed to achieve departmental Key Performance Indicators (KPIs) defined by the Revenue Cycle Leadership and industry standards. Possess knowledge of level of care to assess what patient types can be transferred back to the Emergency room in acute scenarios preventing duplicate encounters and the ability to correct the system. Assist with performance monitoring and evaluations, interviewing, hiring, discipline, and termination decisions. Oversee and complete various department-specific projects. Perform supervisory functions necessary to maintain daily operations for assigned shifts. Coordinate daily workflow and production, adjusting priorities, requesting temporary help, adjusting schedules, and time off requests, as necessary for 24/7 staffing. Oversee the efficiency and operational streamlining of vendor systems used in the environment to achieve expected outcomes. Lead team to remain patient surge ready to align with the organizational incident command and emergency preparedness plan. Actively manage the department budget within shift control with assistance from the Supervisor. Stay informed and current on revenue cycle regulatory guidelines, regulations, or rules. This includes but is not limited to Medicare Conditions of Participation, federal and state regulations and laws, etc. May complete unit/department specific duties and expectations as outlined in department documents. REQUIRED QUALIFICATIONS High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Four (4) years of revenue cycle, customer service, or clerical experience. Education may be substituted in lieu of experience. PREFERRED QUALIFICATIONS Supervisory experience. Additional license/certification requirements as determined by the hiring department. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer.