On-Call Concierge

The On-Call Concierge provides exceptional customer service and front-desk support for residents, guests, and staff. This position serves as the first point of contact, ensuring the safety, comfort, and satisfaction of all building occupants while maintaining a professional and welcoming environment. The role provides coverage during staff absences, vacations, or high-volume periods.

• Manage the front desk area, ensuring a clean, organized, and secure workspace.
• Greet and assist residents, guests, and vendors in a professional and courteous manner.
• Answer and direct phone calls, take messages, and respond to resident inquiries.
• Monitor building access; ensure all visitors, contractors, and deliveries are properly logged and authorized.
• Accept, log, and organize packages or deliveries; notify residents promptly of incoming parcels.
• Monitor security systems and CCTV (if applicable); report any safety or maintenance issues to management.
• Coordinate with maintenance, housekeeping, and management staff to address resident requests or building needs.
• Maintain records, update daily logs, and complete shift reports.
• Provide coverage on an as-needed basis, sometimes with short notice, including weekends and holidays.
• Uphold confidentiality and professionalism at all times.

• On-call shifts may include days, evenings, overnights, weekends, and holidays.
• Work is performed on-site at various client properties.
• Indoor/outdoor work may be required, including garage watch and site inspections.
• Must be reachable by phone during assigned on-call shifts.