Remote New

SVP, RCM

NextGen Healthcare
401(k)
United States, Georgia
Aug 05, 2025
Job Description: NextGen is identifying candidates for the position of Senior Vice President RCM Services for NextGen Healthcare. NextGen Healthcare is a large, market leading provider of healthcare information technology software and Revenue Cycle Management services. ABOUT NEXTGEN NextGen is a large, market leading provider of Healthcare Information Technology software and services. The company develops and delivers market-leading Enterprise Health Record (EHR), Physician Practice Management (PM) and Patient Facing solutions under the umbrella of NextGen Enterprise (mid to large physician groups) and NextGen Office for small Ambulatory physician practices. Prior to November 2023, NextGen was publicly traded. Thoma Bravo acquired NextGen in a $1.8 billion" go-private" transaction in November 2023. Prior to the acquisition, NextGen reported FY23 revenues of over $650 million and issued FY24 guidance in excess of $710 million. The company employs approximately 2,100 in both the US and in India. Over the last several years, the company has navigated a successful transformation and revitalization and has reestablished itself as a leading player in the Ambulatory Healthcare IT space. Under the direction of the existing leadership team and Thoma Bravo, in 2024 the company will be investing in the next phase of an aggressive transformation and growth strategy. NextGen's software, solutions and services are delivered to more than 100,000 healthcare providers across more than 4,000 group practices throughout the United States. In addition to their core solutions portfolio outlined above, NextGen develops and markets other complementary Healthcare IT solutions like Revenue Cycle Management, Population Health, Analytics & Reporting, Mobile, Virtual visits, Interoperability and Health Information Exchange to drive performance for its customers. Additionally, NextGen has a market leading and highly differentiated partner ecosystem that continues to scale. NextGen provides solutions to several customer segments including ambulatory healthcare providers, integrated delivery networks and payor or privately owned medical groups and other HCIT players like HIE's and MedTech organizations. In the provider enterprise and small provider practice segment, NextGen supports several clinical specialties including primary care and community health, integrated care, behavioral health, musculoskeletal and ambulatory surgical centers, ophthalmology, women's health, podiatry etc. In the last six years, NextGen's leadership team has orchestrated a substantial and successful transformation. NextGen has invested over $600m in R&D; more than the previous 15 years combined. The renewed focus on R&D investment and best practices have resulted in NextGen's core offerings being recognized as "Best in KLAS" by KLAS Research And Black Book Research; both leading insights and research firms to the Healthcare IT ecosystem. During this period the company also executed 6 acquisitions, increased its portfolio of partnerships driving $100M+ in annual revenues while consistently decreasing SG&A and driving operational efficiencies. Looking ahead, NextGen has a strong narrative around continued growth and fiscal strength building from solid past performance. Its 5-year (FY18 to FY23) CAGR in subscription revenues has been 18%. More than 91 % of annual revenues are recurring and more than 25% of revenues were derived from new bookings outside the company's current base. Nextgen has room to run with an addressable market of $4 billion with growth potential that is increasing by more than 10% YOY in several exciting growth spaces in the industry. Fueling some of this growth is growing demand stemming from the rapidly evolving healthcare IT marketplace being addressed by NextGen's core offerings but also offerings like Population Health, and Data &Analytics and Interoperability that are not only central to the company's long-term success but are also directly contributing to improving physician practices from the back office through the point of care. ABOUT THOMA BRAVO Thoma Bravo is one of the largest software investors in the world, with more than US$131 billion in assets under management as of June 30, 2023. Through its private equity, growth equity and credit strategies, the firm invests in growth-oriented, innovative companies operating in the software and technology sectors. Leveraging Thoma Bravo's deep sector expertise and strategic and operational capabilities, the firm collaborates with its portfolio companies to implement operating best practices and drive growth initiatives. Over the past 20 years, the firm has acquired or invested in more than 450 companies representing over US $250 billion in enterprise value (including control and noncontrol investments). The firm has offices globally. JHE PP5iJJQN NextGen's client base spans the entire US and its operations are global. While this is a remote position, the SVP, RCM Services must be accustomed to a travel schedule that encompasses travel to meet with key clients and prospects of the company and to attend industry events as well as other job-related travel. IEAH The SVP RCM Services will lead an organization comprised of approximately 150 employees as well as an additiona I 1,000+ people that are offshore and employed through an extensive partner network. Among the SVP's direct responsibility will be co re RCM Operations, RC M t e c h no I o g i es , Transcription, E D I , Credentialing and Care Services, Reporting and Quality Control. Further the SVP will be responsible for client engagement and customer success across the complete RCM and related managed services portfolio. Driving the growth of NextGen's RCM business across the mid-large ("Enterprise") and small provider ("Office") segments Ensuring quality, continuity, revenue and margin across NextGen's RCM and other value-added services; Driving continuous improvement through process harmonization and AI and Automation enabled technology evolution, yielding both higher quality and margin enhancement; Managing and nurturing senior client relationships across the customer base Establishing an environment of employee development, creating a continually more powerful team; Working with the strategy and solutions management organizations to bring new services into the market; Working with other functional areas of the company to enable NextGen's employees to operate at the top of their capabilities -- leading to leveraged revenue growth; Establishing a positive, engaging, client focused and collaborative culture within NextGen's services teams and across the organization More tactically, the SVP RCM Services is responsible for: Working closely with the Sales organization to grow organically the existing RCM Services client and revenue footprint; Overseeing and improving the financial and operational results of RCM Services through effective operations leadership; Providing Revenue Cycle Management expertise and leadership across all aspects of the delivery model including billing, collections, follow ups, denial management, credentialing, coding, timely handling of credit balances and aging of accounts receivable; Leadership of regular metrics and performance meetings and monthly operational reviews; Working closely with the Chief Client Officer and other leaders (CRO and CFO) in the preparation and coordination of monthly margin reports, business reviews, and implementation and enforcement of potential opportunities as indicated by such reports; Work with internal audit department for compliance and implementation of recommendations and follow ups on findings of audited documents and operational issues; Build and maintain relationships with key internal and external partners to drive effective partnerships -identify and address problems/issues that exist or emerge in stakeholder relationships to ensure productive long-term partnerships; Collaborate and coordinate across business segments to optimize the customer experience; Maintain awareness of current and emerging trends and changes in the healthcare industry; Demonstrate understanding of the competitive landscape (e.g., services offered, strengths, weaknesses, capabilities, best practices); Maintain awareness of the regulatory and compliance environment and adhere to applicable laws and regulations related to the delivery of NextGen's services. CANDIDATE QUALIFICATIONS Qualified candidates for the SVP RCM Services role should have progressive management and leadership experience leading a business process outsourcing delivery and operations team in either a headquarters setting or in a large division/segment as well as software and/or platform businesses in the broader RCM sector. The ideal candidate will preferably be an individual who has displayed leadership within a progressive, results oriented, growth company. The ideal candidate for the SVP RCM Services will bring to this role: 10 years' experience providing leadership and management direction in a healthcare environment Direct experience working in hospital or provider setting, including: claims/billing, registration/scheduling, case management, health information management, IT, clinical units/departments, quality, compliance, etc. Workflow redesign and/or performance improvement projects specific to revenue cycle and/or clinical units Experience with developing and rolling out software solutions for the RCM space; related familiarity and/or experience in working with automation and AI technologies to disrupt the RCM space Experience with Change Management planning and execution Demonstrated performance in strategic/operational analysis and planning, analytical techniques Demonstrated complex problem solving skills that have led to actionable recommendations or outcomes Demonstrated ability to bring projects/initiatives to completion Significant experience running large, multi-site and remote value add services delivery teams Experience managing organizations >$100M in revenue Experience transforming operations and implementing process and workflow that enables scale; Track record of driving continuous evolution with consistent quality and performance at scale; Demonstrated history of effective and positive cross-functional collaboration in a large geographically distributed organization. Advanced knowledge of at least one practice management system and/or EMR system. Experience with NextGen's solutions or one of these vendors is a beneficial: GEHC, Allscripts, SMS, Cerner, McKesson, Epic, Meditech or other similar system. PERSONAL CHARACTERISTICS: The successful candidate will be a highly intelligent, self-confident leader. He/she will bring a proven track record of success in a collaborative and participatory management style; and possess the ability to work closely with professionals and staff at all levels as well as consumers, clients, vendors and partners. Additional character traits sought include: An inspirational leader - one who influences and empowers people, creates followership, removes roadblocks and acts as an advocate for their team. Facilitates change management - continuously improving outcomes. Ability to run fast and make difficult decisions and course correct Iterative / complex thinker, comfortable with ambiguity, informal and high-influence leadership style, An analytical and financially minded operations executive that operates within a framework that utilizes well defined process, methodologies, metrics, scorecards and key performance indicators to lead a high performance sales organization. Proven skills working in a fast-paced and high growth environment; experience scaling a company in a dynamic environment. A sincere interest in the Company's history, present business, and future goals. Respectful of the Company's Core Values and Standards of Conduct. Models the company's Guiding Principles and Values with credibility. A strong leader that balances empathy with determination. Staunchly defending his or her position/strategic direction while considering the position of others. An open, action-oriented personality. A sales executive with considerable experience working with senior client executi ves, leading transformational change. The breadth of this change experience should span people and process. Able to thrive and lever opportunities derived from being a member of a dynamic team where organizational reporting structure and hierarchy do not dictate effectiveness or ability to have an impact. Fast mover, nimble and decisive with as demonstrated entrepreneurial approach to business process, balancing control with flexibility, procedure with simplicity, and willingness to innovate and change while creating an environment of rigor and discipline. Outstanding internal and external communication skills with a demonstrated ability to connect with people on operational issues - Good "Coach" and "Referee". Engaging, informative, brief, to the point. Effects change through personal and professional influence. High levels of initiative, drive, and poise coupled with qualities of maturity, flexibility, and patience. Thick skinned, a strong sense of self, a quick intellect, entrepreneurial skills, and a good sense of humor. High attention to detail as well as an ability to achieve results through delegation. Execution oriented individual with an eye toward planning, directing and building toward a desired outcome as opposed to sustaining status quo - a builder at heart. EDUCATION The successful candidate should possess at minimum a University degree from an accredited institution. An advanced degree is highly desirable. COMPENSATION A competitive compensation package, including base salary, discretionary bonus, stock grants, as well as benefits such as health, 401(k) and deferred compensation, will be provided. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.