Sr VersionOne Analyst

Description

Leidos is seeking a Sr. VersionOne Analyst to be part of the mission solution and help lead SSA's Digital Modernization Strategy. As an Application Support Analyst at Version 1, you will play a key role in ensuring the successful delivery of IT services to our client. The successful candidate support business critical applications for our customer, manage relationships with key stakeholders and ensure that service level agreements (SLAs), service commitments and project deliverables are met.

*** Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.

If this sounds like a mission you want to be a part of, keep reading!

TEAM CULTURE

Your passion and values might be a good fit for our teams if you answer "yes" to the following questions:

• Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
• Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
• Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
• Are you comfortable with proactive outward communication and technical leadership?
• Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
• Do you have the flexibility, creativity, and resilience to pivot the mission for success?
• Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

MENTORSHIP & CAREER GROWTH

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

DAY TO DAY RESPONSIBILITIES

Every position we take is more rewarding when you know the why behind it.Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your "Why" with us and take your place in our Leidos Family!!

• Troubleshoot incidents and problems to resolution while maintaining the highest levels of customer satisfaction.
• Proactively monitor systems, respond to alerts, and schedule preventative maintenance and corrective work.
• Have a good working knowledge of service management, working to SLAs, and/or experience working in an ITIL environment.
• Manage software releases, ensuring planned changes are deployed in accordance with the Change Management process and scheduled appropriately.
• Write effective support documentation and standard operating procedures and maintain all IT Operations process and procedure documentation accordingly.
• Be a focal point to resolve day-to-day user and application incidents and service requests and manage their resolution or escalation in a timely and effective manner.
• Develop training, support, and knowledge management materials.
• Offer guidance and best practices to ensure IT applications and services are operating optimally.
• Provide IT support input in the selection and development of tooling and process development in line with changing business requirements.
• Manage small to medium projects/work activities or sections of larger projects and interact with stakeholders to ensure business requirements are met.

FOUNDATION FOR SUCCESS (Basic Qualifications)

• Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field. Additional years of experience may be substituted in lieu of degree.
• 8-10 years of overall experience.
• Masters or Doctorate degree may substitute for required experience
• 10+ years of experience with Mainframe.
• Must be able to obtain and maintain a Public Trust. Contract requirement.
• Must have 3-5 years of experience with VersionOne

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

• Minimum of 3-5 years' experience in an applications management, support, or development role.
• Minimum of 3-5 years' experience with VersionOne.
• Experience working with applications running on Windows Server is essential.
• Demonstrable analytical and problem-solving skills.
• Experience installing, configuring, monitoring, maintaining, and troubleshooting proprietary, legacy, and 3rd party applications or services.
• Working knowledge of networks, cloud, and business applications including Office 365, SharePoint 365, and Microsoft Azure.
• Working knowledge of reporting technologies (e.g., Power BI, Tableau).
• An understanding of relational databases and a good command of SQL.
• Incident, problem, and change management experience.
• Experience supporting application software with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical problems.
• Customer-facing technical support experience.
• Applications administration and troubleshooting.
• Experience in the software development lifecycle.
• Experience with software development and support methodologies (e.g., Agile, DevOps).

HOW TO STAND OUT FROM THE CROWD (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

• Familiarity with database technologies (e.g., Oracle, MS SQL Server) and experience with Microsoft Windows/Windows Server.
• Experience with modern development software, tools, and methodologies.
• Experience working on Agile projects and understanding Agile terminology.

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Every position we take is more rewarding when you know the why behind it.Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find your passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family.

Are you an US citizen, US resident, or Visa candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland.

ITSSCII

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.