New

Mechanical Claims Analyst

TEKsystems
$25.00 - $33.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, Earth City
Aug 23, 2025
Are you a skilled mechanic looking to shift gears in your career? A well-established automotive warranty provider is seeking a Mechanical Claims Specialist to join its expanding customer contact team. In this role, you'll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims. This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace, while enjoying competitive benefits, amenities, and growth opportunities. If you're ready to take the next step in your career and join a company that will invest in your future, we want to hear from you! Apply today and drive your career forward with us! Key Responsibilities: * Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency. * Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests. * Actively listen to callers' questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience. * Adhere to all established department processes and utilize company-specific computer systems to maintain detailed and accurate electronic claim-related records. * Collaborate with leaders and other claim analysts to consistently uphold the company's reputation for honesty, fairness, and excellence in all interactions. Call Types: * Dealerships calling to determine if repairs are covered under the auto warranty. * Car owners calling to understand claim decisions. * Car owners seeking guidance on next steps for vehicle issues. You'll use your mechanical knowledge to assess issues and advise whether claims are approved, denied, or require further steps. Skills & Qualifications: * Minimum 3 years of experience as an automotive mechanic or in a related field. * Strong understanding of vehicle repair processes and ability to communicate effectively with both technical and non-technical individuals. * Excellent verbal communication skills. * Prior customer service experience, especially in resolving complex requests. * Proficiency in Microsoft Office and claims processing software. * Detail-oriented, self-motivated, and able to work in a fast-paced call center environment. * Bilingual (Spanish & English) preferred. * High school diploma or GED required. * ASE certification. Additional Considerations: * Must be willing to travel for a 2-week onboarding training. * Occasional Saturday work required. * High-speed home internet and quiet workspace needed for remote/hybrid schedules. * Experience with labor guides (e.g., All Data) and scan tools is a plus. Pay and Benefits The pay range for this position is $25.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Earth City,MO. Application Deadline This position is anticipated to close on Aug 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.