Supervisor - Slot Technicians

Why Bally's?

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

THE ROLE:

Oversee the operation of the Slot department. Monitor the daily Slot floor operations and ensure that all team members provide courteous and prompt service at all times. Keep Casino management team informed of any pertinent information. Act as a guest service role model to all team members.

RESPONSIBILITIES:

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Provide operational support to the Assistant Casino Manager as necessary.
• Train Slot Attendants, providing each with the knowledge and appropriate direction to perform his/her duties, to include technical and leadership modeling for Slot Attendants on and off the casino floor.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
• Complete all required daily financial tools and reports.
• Lead by positive example, demonstrating consistent and ethical decision making.
• Manage breaks and ensure that Slot team members receive timely breaks in accordance with business needs.
• Oversee the daily operations of the Slots department.
• Delegate authority and assign responsibilities and work schedules to Slots department staff and monitor for timely and proper completion.
• Assist with interviewing, hiring, developing, and evaluating team members.
• Administer disciplinary action as necessary.
• Assist with monitoring Slots department staffing levels to ensure superior guest service and budgetary compliance.
• Mediate and solve problems for team members and guests, and establish and maintain effective lines of communication throughout the department and on all shifts.
• Ensure technical proficiency of all Slots department team members through guidance and effective training programs.
• Assist the Assistant Casino Managers with the development of work schedules and assignments for Slots department staff.
• Ensure all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department.
• Maintain safety policies and procedures, instruct team members, and follow up to ensure hazards are eliminated.
• Enforce all Company and department policies and procedures, including appearance and uniform guidelines, and all regulations and internal controls.
• Utilize training and existing policies and procedures to make sound business decisions.
• Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction.
• Stimulate business and develop quality players through personal interaction.
• Ensure all Slots department team members are providing optimum service to all guests.
• Observe and analyze the integrity of play and activity of guests and team members.
• Build rapport and coordinate daily activities with support departments.
• Coordinate with Security and Surveillance to detect and prevent attempts to cheat or damage gaming equipment.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests.
• Improve productivity by recommending improvements, processes, equipment, and systems.
• Possess a thorough working knowledge of all Slots department games and equipment.
• Implement changes related to Title 31 guidelines as necessary.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Produce and deliver reports as needed or required.
• Have complete knowledge of all casino events and promotional activities.
• Keep work area in a clean and orderly manner.
• Ensure the safety and security of all guests and team members.
• Comply with all policies and procedures established by Bally's KC and department management.
• Supervisors should maintain a professional relationship with Team Members under their supervision on and off duty.
• Other duties as assigned or any reasonable request from any member of management.

QUALIFICATIONS

• A Bachelor's degree in Business or a related field, or equivalent work experience, is preferred.
• At least one year of supervisory experience is preferred.
• Working knowledge of casino rules, regulations, and standard gaming operations procedures is required.
• Obtain and maintain a Missouri Gaming Commission occupational license.
• Complete and keep up-to-date on all required training, including, but not limited to, SARC, Title 31, and TIPS.
• Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
• Possess strong interpersonal, and oral communication skills.
• Must be highly self-motivated and self-directed and have keen attention to detail.
• Must demonstrate a proven track record of providing outstanding guest service.
• Must be able to work both independently and as a member of a team.
• Must demonstrate critical thinking skills.
• Must present a well-groomed appearance as outlined in the Bally's KC Handbook and department SOPs.
• Must be able to work any assigned shift, including late nights, weekends, and holidays.
• Read, write, and understand complex instructions.
• Communicate appropriately with all casino guests, casino departments, and fellow team members.
• Able to accurately perform all assigned job duties in a high-volume, fast-paced environment while meeting deadlines.

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Salary Range: (Post $24.50)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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