Bilingual English and Spanish Senior Clinical Administrative Coordinator

This position is Remote in Texas. You will have the flexibility to work remotely* as you take on some tough challenges.

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.Or, the opposite, not being able to get the answers.At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives.If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for a Senior Clinical Administrative Coordinator as an addition to the Practice Extend Team. You will work alongside our Interdisciplinary Clinical Team to improve the health outcomes of the patients and providers we serve. The Practice Extend Senior Clinical Administrative Coordinator is responsible for engaging high-risk patients for Comprehensive Medication Reviews with the Clinical Pharmacist, scheduling PCP appointments for patients on their behalf, assisting with administrative tasks, and communicating with provider offices regarding patient medical history and current needs.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work three days a week from 8:00 am - 5:00 pm and two days from 10:00 am - 7:00 pm.

We offer 4 weeks of training from 8:00 am - 5:00 pm, Monday - Friday.

Primary Responsibilities:

• Work with a Clinical Care Team to support patient and provider engagement
• Engage high-risk patients telephonically to schedule appointments with Clinical Care Team
• Utilize multiple technology systems and outreach to provider offices and/or pharmacies as needed to capture pertinent information for patient engagement
• Support patients by scheduling PCP appointments on their behalf
• Prepare patient cases in workflow management platform for Care Team patient engagement
• Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices
• Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team
• Notify Care Team of relevant information gathered during calls to patient that may affect the patient's disease state or medication regimen
• Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs
• Build rapport and establish trusted relationships with patients via daily outbound and inbound calls

To be considered for this position, applicants need to meet the qualifications listed in this posting.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of medical / healthcare experience in a hospital, pharmacy, insurance company, OR physician's office providing clinical OR administrative assistance
• 2+ years of experience working with medical terminology
• 2+ years of experience in high-volume outbound calling environments
• Bilingual fluency in English and Spanish
• Computer proficiency, to include strong data entry and utilizing Microsoft Office, Microsoft Outlook, Microsoft Teams, and multi-system management
• Ability to type and navigate a Windows-based environment simultaneously
• Ability to communicate clearly and professionally with patients, providers, and / OR members of healthcare teams
• Ability to travel up to 10% to local healthcare providers, per business need
• Resides in Texas, within the Central Standard Time (CST) zone
• Ability to work Monday - Friday. Three days a week from 8:00 AM - 5:00 PM and two days from 10:00 AM - 7:00 PM. Candidate should be flexible to accommodate per business needs

Preferred Qualifications:

• Pharmacy tech, pharmacy tech for insurance company, OR medical assistant
• Managed care experience

Telecommuting Requirements:

• Reside within Texas
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Able to take initiative and work independently
• Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast-paced, dynamic environment
• Verbal communication skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 - $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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