Community Program Liaison

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Community Program Liaison

Behavioral Health Services (BHS) - Comprehensive Community Services (CCS)

Hourly Pay Range: $26.61 - $39.91

Closing Date: 9/4/2025 or upon receipt of the first 50 applications

Bilingual Spanish Speaking Candidates are Encouraged to Apply

Job Summary: The Community Program Liaison will provide ongoing support to the CCS team, CCS care coordination, and ancillary provider networks. This includes quality reviews, completion of audits, subject matter trainings, and more. The role will also support projects related to access to the CCS program, billing/fiscal reporting, and quality related efforts to ensure compliance to DHS 36 administrative code and Medicaid.

Essential Responsibilities:

• Complete and assist with deep dive audits of both care coordination and ancillary providers within the CCS network. Pull and analyze data and reports regularly for AvatarNX. Provide feedback to CCS agencies.
• Develop and implement training based on quality assurance activities that can be used within CCS meetings and one on ones with CCS agencies and providers.
• Assist with fidelity review that are conducted within CCS agencies (examples: CORE/IPS) and disseminate information about best practice standards and initiatives across the network.
• Assist with the preparation for and completion of all DHS 36 audits, both internal by BHS Compliance and external by the state of Wisconsin Division of Quality Insurance (DQA). Keep all audit reports, plans of correction, etc. organized and prepared for review for all surveys.
• Assist with other projects and initiatives that improve the quality and compliance of DHS 36 standards and Medicaid requirements as per written standards and requirements.
• Perform all other duties as assigned.

Minimum Requirements:

• Current resident of Wisconsin.
• Possession of a valid Wisconsin Driver's License.
• Possession of a Bachelor's Degree or higher in Social Work, Psychology, Human Services, or a Related Field.
• At least one (1) year of professional experience with mental health and/or substance use disorders.
• Willing and able to travel within the community up to 25% of the time in this role

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.