Sr. Director - Security Services Leader - Delivery, Market Strategy & Partnerships

Role Overview

We are seeking a dynamic Security Services Leader to lead the delivery of cutting-edge cybersecurity services while shaping market-aligned offerings and building strategic partnerships. This role combines operational leadership with market insight and business development acumen to drive service excellence, innovation, and growth.

Key Responsibilities:

• Monitor, manage, and resolve Jira tickets related to enterprise and reference data issues.
• Conduct initial triage of issues, assess severity/urgency, and assign to the right teams.
• Collaborate with cross-functional teams to resolve problems.
• Provide regular stakeholder communication and updates on issue resolution.
• Document troubleshooting steps and build a knowledge base for recurring problems.
• Work with L3/engineering teams on root cause analysis and long-term fixes.
• Support data integrity, governance, and accuracy across systems.
• Participate in recurring operational review meetings and progress updates.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Finance, or related field.
• 5-7 years of experience in data engineering, data operations, or enterprise data support.
• Strong knowledge of data management concepts and data troubleshooting.
• Familiarity with Jira or other ticketing systems.
• Excellent communication and documentation skills.
• Ability to manage multiple stakeholders and priorities in a fast-paced environment.
• Exposure to BI/analytics platforms (e.g., MicroStrategy) is a plus.
• Experience with ThinkFolio, Aladdin, or similar platforms is advantageous.

Education Requirements List:-

• Bachelor's degree in computer science, Computer Information Systems, Management Information Systems, or a directly related field

Desired Attributes:-

• Proactive, resourceful, and able to simplify complex problems.
• Strong analytical and critical thinking skills.
• Customer-focused, with strong interpersonal skills.
• Ability to adapt and learn quickly in a dynamic environment.

Travel:-

• This position is based in New York office, where you will work closely with cross-functional teams and clients.
• Working from the office four days a week is mandatory to ensure seamless communication and project delivery.
• Fully remote work is not an option for this role, as we value the collaborative environment and face-to-face interactions that drive innovation and success.

Information on benefits offered is here.