Front Office Manager

Our hotel offers sensibly priced accommodations within steps of Legacy Place shopping and entertainment facility. Attractions like Gillette Stadium and Faniuel Hall are an easy and convenient drive in either direction. Enjoy dinner at our Asian-inspired restaurant, Bamboo. 200 Rooms, 5,000 sq. ft. event space

Job Overview: Oversees all Front Office Operations to ensure profitability, control costs and quality standards required for total guest satisfaction.

Salary: $60,000 annually

Responsibilities and Duties:

• Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• Implement and monitor all corporate/brand marketing programs.
• Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.
• Assists in check in/check out of guests or any related guest service activity.
• Perform other duties as requested. For example, special requests from guests.
• Participates in Manager on Duty program requiring weekend stay-over, constant monitoring throughout hotel and troubleshooting problems.

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)