Quality Supervisor

As a Quality Supervisor, you will play a pivotal role in ensuring that our products meet and exceed industry standards, regulatory requirements, and meet customer expectations. The successful candidate will build a team of quality professionals, implement, and maintain robust quality management systems, and drive a quality-culture of continuous improvement throughout the organization.

Key Position Results (Examples: Accurate inventory reporting, Timely issue resolution, etc.)

• Leadership: Clear and timely communication
• Quality Management System (QMS): Successful implementation and operation of a cohesive quality management system at the local facility
• Quality Management System (QMS): Accurate and useful system documentation, and support the control of documents as they are written and updated.
• Quality Management System (QMS): Demonstrated conformance with company policies and procedures (through training and auditing)
• Quality Assurance / Quality Control: Demonstrated continual improvement in quality
• Customer Quality: Timely issue resolution
• Supplier Quality: Timely issue resolution
  
  

Key Duties & Responsibilities

• Leadership: Supervising, training, and mentoring quality control staff
• Leadership: Tracking and reporting on quality metrics including PPM metrics, analyzing data, and making recommendations for corrective or preventative action.
• Leadership: Promote a quality culture and drive quality initiatives throughout the facility and operations
• Leadership: Identifying areas for improvement in the quality system, inspection processes, and assembly processes. And, implementing effective corrective actions
• Quality Management System (QMS): Develop, implement, and maintain an effective Quality Management System (QMS) in compliance with relevant industry standards and regulations.
• Quality Management System (QMS): Manage the internal audit schedule; lead internal audits; support 3rd party audits; communicate audit results; and ensure corrective actions are implemented and effective.
• Quality Management System (QMS): Facilitate the creation of new documents, document reviews, document changes, and records control matrix.
• Quality Management System (QMS): Coordinate quality-related training programs to ensure that employees understand and adhere to quality standards and processes
• Quality Assurance / Quality Control: Developing and implementing quality control policies, procedures, and testing methodologies.
• Customer Quality: Monitor Customer Complaints, Nonconformances (NC), and Corrective Actions (CA) for completion and effectiveness
• Customer Quality: Manage the Customer Warranty/Returns including the evaluation, rework and disposition of returned products.
• Supplier Quality: Work closely with the procurement team to evaluate and monitor supplier performance, ensuring the consistent delivery of high-quality components and finished goods.
• Supplier Quality: Establish and maintain strong relationships with key suppliers to drive continuous improvement in the supply chain.
  
  Other duties as assigned
  
  

Critical Skills, Knowledge and Abilities

• Work by the Worthington Philosophy
• Must follow all safety policies and procedures
• Strong attention to detail and accuracy in data collection and analysis
• Strong Knowledge of ISO 9001 or similar quality management standards
• Strong knowledge of core auditing concepts
• Working knowledge of PC and Windows operating system (trainable for JDE and L2L )
• Ability to work with multiple levels of personnel and with multiple departments within the organization
• Ability to communicate effectively; verbally and through written reports
• Advanced computer skills and problem-solving ability
• Excellent organizational skills to manage Quality records
• Excellent forklift/material handling skills
• Knowledge of shipping/receiving processes and best practices
• Strong analytical, problem-solving, and interpersonal skills.
• Excellent organizational, verbal, and written communication skills required
• Strong presentation skills

Education / Training Required

• Bachelor of Science in Engineering, Business Administrations, Manufacturing Management, or a related field (advanced degree preferred).
• Forklift, Order Selector, and Scissor lift certification
• Proven experience in quality, engineering, and distribution or manufacturing leadership role, with a track record of success in quality manufacturing or distribution operations.
• Experience completing audits and inspections with UL, ISO, and ICC
• Successful completion of all required Worthington Enterprises Safety Training Courses
• Experience working with relevant industry regulations and compliance standards such as UL, ISO 9001, and ICC.
• Prior office experience using enterprise-resource-planning (ERP) software like Oracle, SAP, or comparable in purchasing, receiving, production, or shipping
• Bilingual Spanish and English