Director, Retail Business Development

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion:Work in an environment that values and respects all team members
• Paid Holidays:Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options:Potential work-from-home options after the introductory period
• Generous Paid Time Off:Ample vacation and personal days to maintain a health work-life balance
• Tuition Reimbursement:Support for your ongoing education and career development
• Commute/Parking Incentives:Financial incentives for your daily commute
• Comprehensive Insurance:Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement:Stay healthy with our gym membership reimbursement program
• Team Bonding:Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a Director, Retail Business Development toprovide leadership and support to branch operations, serving as the primary coach for branch managers and ensuring alignment with the credit union's growth and service objectives. Acting as the strategic partner to the VP, Retail Business Development, this role supports all aspects of the division, including Organizational Services and New Accounts, when needed.

This position requires a balance of strategic oversight and hands-on leadership, with a focus on member experience, operational excellence, and staff development. The Director will also represent the credit union through business development activities, embassy visits, and community engagement.The role is guided by the credit union's core values-Personal Ownership, Empowering Transparency, Purposeful Innovation, and Honed Expertise-and is expected to model and instill these values across all branches.

Essential Duties and Responsibilities:

• Lead and mentor branch managers, promoting strong sales and service cultures while ensuring compliance with policies and audit standards.
• Establish clear performance expectations and accountability aligned with organizational goals.
• Visit branches regularly to provide coaching, visibility, and support.
• Drive consistency in branch operations to deliver a seamless, high-quality member experience.
• Partner closely with the Operations team to improve processes, enhance compliance, and support deposit operations.
• Collaborate with Lending, Marketing, and Member Services, etc. to align branch initiatives with broader institutional objectives.
• Support business and organizational account servicing, including deposit operations, maintenance, and member needs.
• Serve as a key partner to the VP, stepping in to lead meetings, represent the division, and manage initiatives as needed.
• Provide leadership continuity across all three areas of the division: Branches, Organizational Services, and New Accounts.
• Represent the credit union at networking events, embassy visits, presentations, and business development activities.

Required Skills and Competencies:

• Bachelor's degree in Business, Finance, or related field preferred, or equivalent experience.
• Minimum of five years of professional experience, including demonstrated leadership in retail banking or branch management.
• Strong coaching and mentoring ability to develop leaders and empower teams.
• Demonstrated success in relationship management and external engagement.
• Experience with business/organizational accounts and deposit operations.
• Strong collaboration skills with the ability to work across departments and priorities.
• Willingness to travel for branch visits, member engagement, and external events.