Patient Navigator Non-Clinic 2 CX

CA-DK

The Department of Radiology is a 24-hour, seven day a week operation providing Imaging Services for adult and pediatric inpatients and outpatients. This position is responsible for ensuring the smooth and efficient operation of the Breast Imaging department. This Mammo coordinator position works daily MQSA ques for all screening locations along with Breast Imaging Diagnostic/ MRI exam and reports. This coordination position is responsible identifying radiologist recommendations for follow up imaging, verifying order, contacting all call back patients, placing their orders, and schedules patients accordingly. They continuously follow up on recommendations made by radiologists, by communicating with patients and their physicians by phone and mail. They read all reports and notify radiologist to correct any dictation errors.

They must review and enter all breast imaging biopsy pathologies into EPIC and follow all the way through excision, this includes reviewing Care Everywhere to see if patient went outside of UC Davis. They must communicate with all staff members, providers, and patients in a clear and effective manner. They maintain accurate records and scheduling protocols. The coordinator plays a vital role in coordinating patient care and ensuring that all administrative tasks are completed in a timely and efficient manner. They are also tasked with printing daily schedules for radiologists, sorting and folding result/reminder letters for patients, and always monitoring our schedule with leadership to expedite urgent patients.

Apply By September 10, 2025 at 11:59 pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and/or equivalent experience/training.
• 3-5 years of experience in non-clinical support in a breast imaging department.
• Complete working knowledge of applicable medical terminology. Knowledge of disease processes, anatomy, and physiology necessary for assigning accurate codes
• Ability to read and interpret handwritten and transcribed documents, interpret information, and enter complete and accurate data into charge entry system.
• Ability to follow ICD-9, CPT and HCPCS guidelines related to their use in assigning and sequencing diagnosis and procedure codes for appropriate physician reimbursement and data collection. Must be able to understand assignment of Evaluation and Management visit level utilizing Health Care Financing Administration guidelines.
• Knowledge of complex Breast imaging pathway journeys from screening, diagnostic, biopsy, localization services using different modalities.
• Knowledge of MQSA standards and requirements for properly inputting pertinent patient data, including Birads, follow up, pathology, and recommendations.
• Ability to maintain and utilize data entry for MQSA compliance per imaging recommendations.
• Comprehensive understanding of the meaning and organization of patient medical records.
• Analytical skills necessary to prioritize BiRad-0 imaging pathways and schedule in timely manner.
• Ability to interpret reports and accurately enter data into the RIS Mammography system.
• Knowledge of standard keyboard, ability to input/retrieve data accurately. Required to accurately enter and retrieve patient data from the Hospital Information System (IS) and Radiology Information System {RIS) including but not limited to patient demographic and exam information, verification, status, change, and amendment.
• Good general understanding of basic Radiology procedures and knowledge of Radiology equipment, supplies, and drugs.
• Ability to explain in detail any Imaging recommendations placed in a report and give proper guidance for various imaging pathways.
• Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance.
• Solid interpersonal and customer service skills with ability to be diplomatic and highly organized.
• Ability to remain calm under pressure and apply sound judgement.
• Knowledge of Medical terminology, data collection. compilation, and analytical techniques.
• Ability to follow extensive and detailed protocols.
• Working Knowledge of the organization and how to get issues resolved.
• Ability to work independently in a fast-paced demanding environment with minimal supervision.
• Ability to manage and oversee multiple tasks simultaneously, including high daily call volumes.
• Acquiring knowledge of Patient's Rights and Responsibilities, Joint Commission Standards, and Center for Medicare/Medicaid regulations.
• Ability to communicate effectively, both orally and in writing.

Preferred Qualifications

• Bachelor's degree in related area
  
  

Key Responsibilities

• 60% - BREAST IMAGING CARE COORDINATION
• 40% - REGISTRY DATA MANAGEMENT (MQSA)

Department Overview

The UC Davis Department of Radiology performs imaging and therapeutic procedures for patients throughout Northern California. Our radiological services are timely, cost-effective, appropriate and of the highest quality. Routine and specialized imaging studies, visceral and vascular intervention procedures, and contemporary neuro-interventional services are available.

The Department of Radiology serves the broader community by contributing to the understanding of health and disease through our diversity, equity and inclusion initiatives, imaging and imaging technology-related clinical and basic science research. The department's missions focus on education, imaging-related research, and achieving the professional goals of our students, faculty and staff. Departmental educational programs are predominately directed towards the training of residents, medical students, and fellows as well as continued educational achievement of our faculty and staff, presenting at regional and national courses in postgraduate medical education.

Explore our Web site and see examples of how the department provides subspecialty-based clinical imaging services that are of the highest quality, and of contemporary research programs that utilize imaging to achieve a greater understanding of health, disease and the delivery of appropriate and cost-effective care.

POSITION INFORMATION

• Salary or Pay Range: $26.72 - $41.30
• Salary Frequency: Hourly
• Salary Grade: 141
• UC Job Title: PAT NAVGTR NON-CLIN 2 CX
• UC Job Code: 004468
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 08 Hours
• Location: Ellison Ambulatory Care Center (HSP098)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site
• THIS IS NOT AN H-1B VISA OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Frequent 3 to 6 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be able to work variable hours, alternate shifts, and occasional overtime to provide coverage as needed for sick leave, staffing shortages, etc. Must adhere and support the smoke-free environment. Must adhere to all policies and procedures. Must keep work area clean and free of debris. Must comply with annual TB test and CPR per Joint Commission regulations. Excellent attendance and punctuality required.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks