Business Solutions Analyst Lead

PRIMARY DUTIES AND RESPONSIBILITIES:

• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• Provides input from a business and IT perspective.
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advices on options.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• Analyzes customer's operations to understand their strengths and weaknesses to determine opportunities for improvements.
• Assists in the business process redesign and documentation as needed for new technology.
• May provide factual content to feasibility study for standard development projects and enhancements.
• May provide assistance in business case development (i.e., research, data collection).
• May develop user test cases and system integration testing and validates test results during testing.
• May review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.
• May execute test cases.
• May ensure test strategies involve appropriate integration and process components.
• Investigates problems and develops recommendations for resolution.
• Identifies need for technical assistance to help in problem resolution.
• Keeps customers informed of problems, issues, and resolutions.
• Analyzes performance metrics to ensure customer satisfaction.
• Manages customers' expectations.
• Ensures IT solutions meet customers' needs.
• May meet regularly with team to gather work statuses.
• May discuss work progress and obstacles.
• Provides advice, guidance, encouragement and constructive feedback.
• Ensures work, information, ideas, and technology flow freely across teams.
• May generate appropriate communication, process and educational plans for mitigating the disruption of change.
• May identify and remove obstacles to change.
• Coaches and transfers knowledge to less experienced team members.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Bachelor's degree or in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience. Typically requires a minimum of five to seven (5-7) years of relevant technical and business work experience. Requires experience/in-depth knowledge of business operations and systems requirements processes. Proficiency in IIBA principles and practices.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Minimum of five (5) years' relevant technical or business work experience.
• Ability to work collaboratively within a team / group setting.
• Excellent verbal and written communication skills.
• Strong problem solving and analytical skills.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The noise level in the work environment is generally quiet.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
• Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.
• 25% or more time is spent looking directly at a computer.
• Associate is frequently required to stand, walk (or otherwise be mobile).
• Ability to deal with stressful situations as they arise.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned