Lead Process Engineer- KeyXD (Experience & Design Team)

Location:

Qualified candidate must be able to report to one of the office sites listed 3 times per week.

Job Summary

As a Lead Process Engineer within KeyBank's newly formedExperience & Design Team (KeyXD), you'll be at the forefront of transforming how we deliver exceptional client and employee experiences. Reporting into theCX Centricity & Process Designteam, this role is a strategic enabler of KeyBank's vision to become a design-forward, experience-led organization.

You'll partner with cross-functional teams and business lines to evaluate and optimize processes, technologies, and organizational structures. Your work will directly support KeyXD's mission to embed client-centricity, streamline operations, and ensure continuous delivery across engagements. Using tools like process mapping, mining, and simulation, you'll lead initiatives that improve resiliency, reduce risk, and drive measurable impact.

This role is ideal for a seasoned process engineer with strong analytical, facilitation, and project management skills-someone who thrives in collaborative environments and is passionate about shaping the future of banking through design thinking and operational excellence.

Essential Functions

• Applies process development and engineering to create strategic, client- and employee-focused solutions.
• Leads projects focused on core business processes to deliver results aligned with strategic objectives.
• Evaluates and implements technologies and processes that drive efficiency and consistency.
• Creates and maintains documentation for evaluating existing processes and designing recommendations.
• Uses tools such as process mapping or mining to assess process capability and communicate findings.
• Leverages technical documentation and project artifacts to improve monitoring, resiliency, and availability.
• Collaborates across teams to foster openness and inclusiveness in delivering results.
• Perform other duties as assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Bachelor's Degree or equivalent experience. Bachelor's Degree in Computer Science or Operational Excellence is a plus.

Required Qualifications:

• 7+ years Business Systems Analyst and/or Process Engineer
• Excellent verbal and written communication skills including the ability to communicate and develop influential relationships at multiple levels within an organization, and lead in a positive and collaborative manner
• Strong presentation and facilitation skills
• Experience with process simulations and standard operating procedures
• High-level knowledge of process engineering software systems
• Ability to facilitate cross functional meetings to accomplish objectives or resolve issues

Skills

• Communication: Excellent verbal and written communication skills; ability to build influential relationships across levels.
• Presentation & Facilitation: Strong skills in presenting and facilitating meetings.
• Process Simulation: Experience with process simulations and standard operating procedures.
• Process Engineering Tools: High-level knowledge of process engineering software systems.
• Analytical Thinking: Ability to analyze complex problems and develop strategic solutions.
• Cross-Functional Collaboration: Skilled in facilitating cross-functional meetings and resolving issues,
• Project Management: Ability to manage multiple projects and meet deadlines with minimal oversight.
• Process Management: Experience in process mining, design, and data analysis.
• Agile/Lean Six Sigma: Familiarity with Agile or Lean Six Sigma frameworks and delivery.
• IT Collaboration: Experience working in Information Technology environments.

Physical Demands

• General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Driving/Travel

• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
• Occasional travel to include overnight stay.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.