Perioperative Quality Analyst

Salem Hospital
United States, Massachusetts, Salem
81 Highland Avenue (Show on map)
Sep 04, 2025
Assists users to understand clinical and/or business workflows, define functional requirements, convey requirements to colleagues engaged in software design and configuration activities, execute test scripts and user acceptance testing, and provide software support services. Essential Functions: Support and educate users on the use of applications. Prepare end-user training materials. Create and run reports as needed Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement. Understand user requirements; translate these into functional requirements and assist user with submission for software updates. Develop and execute user acceptance testing plans including creation of test cases. Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff. Assist in identifying and recommending best practices for business analysis, training, and end user support functions. Manages surgeon preference cards with correct supplies and instrumentation/ equipment- adapts quickly to changes within the preference card Manages materials and items within the surgical department, assigning them to preference cards and ensuring charge capabilities are in place Aligns surgical instrumentation sets on cards to be available for surgical procedures to fulfill physician needs for every service and procedure Tracks card item usage making recommendations for changes and updates to lists Understands the OR/CSR processes and the relationship of accurate cards to allow staff to prepare case carts in all services Works closely and collaboratively with OR nursing staff and SPD staff to ensure card updates are accurate and timely Education Bachelor's Degree Information Systems preferred Experience Prior experience working as a CSR or Surg Tech strongly preferred. Experience in information technology, working with business or clinical systems 2-3 years required and Experience providing training and support to end users Knowledge, Skills and Abilities Ability to effectively translate business requirements to functional requirements. Possess strong interpersonal skills to effectively communicate with technical and non-technical staff. Ability to effectively conduct small to mid-sized meetings, both formal and informal. Ability to learn quickly and share insights with teammates. Strong written and verbal communication skills including facilitation and presentation. Physical Requirements* Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.