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Arrow Operations Manager - West Region

Carle Health
$36.66 - $63.06 / hr
United States, Illinois, Champaign
Sep 04, 2025
Overview

Oversees ambulance operations in the West Division of Arrow Ambulances service areas. Contributes to the growth and success of ambulance service through marketing, staff selection, program development, ensures that quality patient care is provided and that profitability is maximized. Plans, organizes, leads, and controls in managing the performance of ambulances division. Sets a tone for the ambulance service that promotes the mission, vision and goals of the organization while promotion staff growth and professionalism. Responds when appropriate to emergency and nonemergency ambulance requests and handles daily operational issues. Works collaboratively with Director of Arrow Ambulance to develop budgets along with short- and long-range plans.


Qualifications

Certifications:

  • IL. Licensed Paramedic or
  • Licensed Registered Professional Nurse (RN) and
  • Driver's License Class B/C Endorsement and
  • Basic Life Support (BLS) within 30 days and
  • Advanced Cardiac Life Support (ACLS) within 1 year and
  • Pediatric Advanced Life Support (PALS) within 1 year and
  • Hazardous Materials Awareness (HazMat) within 6 months and
  • ICS-300: National Incident Management System (NIMS) within 6 months and
  • Introduction to Emergency Response to Terrorism (ERT) within 6 months and
  • ICS-400: National Incident Management System (NIMS) within 6 months and
  • ICS-700: National Incident Management System (NIMS) within 6 months and
  • ICS-100: National Incident Management System (NIMS) within 6 months and
  • ICS-800: National Incident Management System (NIMS) within 6 months and
  • ICS-200: National Incident Management System (NIMS) within 6 months and

Education:

  • N/A

Work Experience:

  • Paramedic or Nursing (PHRN) - 5 years
  • Emergency or Healthcare Leadership - 3 years

Responsibilities

  • Provides input to the department, updates, and reviewing of policies and procedures.
  • Works with the Director to develop, analyze, manage and monitor the capital and operating budgets
  • Ensures compliance within the agreed upon standards.
  • Provides input on the hiring of new employees
  • Coach and mentor staff developing them into empowered, competent and motivated professional staff.
  • Provides input on the discipline of the current staff.
  • Develops expansion of new service areas
  • Plans and organizes public relation visits to fire departments, nursing homes, dispatch centers, etc.
  • Addresses all operational issues on a daily basis
  • Performs all scheduling functions, assigns shifts and daily duties to ambulance staff
  • Monitors staff, vehicle movement or posting, and will monitor enroute and response times during shifts.
  • Submits orders for supplies and equipment.
  • Provides input to the department, updates and reviewing of policies and procedures
  • Works with the Director to develop, analyze, manage and monitor the capital and operating budgets
  • Ensures compliance within the agreed upon standards
  • Provides input on the discipline of the current staff
  • Develops expansion of new service areas, plans
  • Organizes public relation visits to fire departments, nursing homes, dispatch centers, etc.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.


Compensation and Benefits

The compensation range for this position is $36.66per hour - $63.06per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
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