New

Customer Support Specialist / Call center Agent

22nd Century Technologies, Inc.
Pay rate: $18.60/hr on w2
United States, Colorado, Littleton
Sep 05, 2025
Job Title: Customer Support Specialist / Call center Agent Duration: 6+Months(Possibility of Extension) Location: Littleton, CO, 80120 (Hybrid Model 1 day a week. They will get everything from the facility, must have Wi-Fi and good working space.) Shift timings: Monday-Friday 8 AM - 4.30 PM. BG/DT required: Yes Job Description: Customer Support Specialist positions that need to be filled and am ready for resumes. Role & Responsibilities: Courteously and effectively answers customer(s)/agency inquiries. Listens and analyzes the customer's needs. Researches case information in Colorado Benefit Management System (CBMS) for client information and relays case outcome and/or refers to correct unit for clarification. Accurately documents the customer's call utilizing the Cherwell ticket systems and CBMS. Provides customers with referrals for other assistance organizations or programs such as food banks, shelters, child support, and housing. Assists customers, colleagues, and outside agencies with information or directions as requested. Provides coverage as needed for other support service positions. Performs other duties as assigned. Knowledge, Skills and Abilities: Knowledge of operating office machinery / equipment. Knowledge of personal computer software and ability to learn various computer software applications. Knowledge of basic office procedures and practices. Knowledge of alpha/numeric filing systems. Knowledge of public assistance programs. Knowledge of Federal, State, County policies and procedures regarding this position. Skill in performing accurate typing and data entry. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationship with supervisor(s), other employees, and clients. Ability to effectively complete work in a timely manner despite tight deadlines, high volume of work, constant / frequent interruptions and dealing with angry, upset, or frustrated individuals. Ability to deliver effective customer service skills. Ability to work independently and as a team member. Ability to research, organize, and prioritize the workload through sound decision and judgment. Ability to adapt to change. Qualification & Experience: High School diploma or GED equivalent. Computer Skills are must. Ability to speak other languages is a plus, please indicate on your application. One to two (1 - 2) years of Human Services or call center environment Equivalent combination of education and work experience that satisfy the requirements of the job may be sufficient. If you are interested, kindly revert back with your latest resume and best time to reach you.