Channel Development Manager

Who We Are

West solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable - turning Information to Insight. As part of West's commitment to investing in category-leading platforms that address evolving enterprise needs, we are pleased to introduce WestCX to our portfolio. WestCX will serve as the technology and innovation engine behind two distinct go-to-market brands: Mosaicx and TeleVox. WestCX strengthens our position in delivering AI-driven, omnichannel solutions that automate interactions and optimize engagements, improving efficiency and customer satisfaction. Together, the brands will collaborate to bring advanced technology and communication solutions to organizations seeking personalized engagement and experiences. Visit www.west.com to learn more.

We Are Hiring

We are hiring a Channel Development Manager to sell our cutting-edge AI-driven platforms within the healthcare vertical. TeleVox has partnered with healthcare and pharmacy organizations for over 30 years to provide communication solutions, helping organizations improve patient engagement and care delivery through intelligent outreach and automation.

As a Channel Development Manager, you will be a crucial member of our dynamic sales team, responsible for establishing new channel partnerships within the healthcare industry. Leveraging your in-depth knowledge of healthcare information technology solutions, you will drive revenue growth by identifying and cultivating new strategic relationships with key channel partners, including resellers, referral, and system integrators. This role requires a results-driven individual with strong communication skills and a deep understanding of healthcare IT solutions, as well as a strategic mindset.

Responsibilities:

Channel Partner Development:

• Identify, recruit, and onboard new channel partners within the healthcare industry.

• Collaborate with prospective partners to understand their business needs and align them with our healthcare IT solutions.

Sales Strategy and Execution:

• Develop and implement effective channel sales strategies to achieve targets.

• Work closely with the sales and marketing teams to create compelling sales collateral and campaigns.

• Develop and maintain an understanding of our solutions and be comfortable delivering executive presentations.

Market Analysis:

• Stay abreast of industry trends, competitive landscape, and market dynamics within healthcare IT.

• Analyze market data to identify new opportunities and potential areas for growth.

Pipeline Management:

• Manage the sales pipeline for new channel partners, ensuring timely and accurate forecasting.

• Collaborate with partners to develop and execute joint business plans to drive sales success.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field

  • Equivalent work experience may be considered in place of formal education

• Three (3) or more years' channel sales experience reflecting a track record of proven success of identifying and developing new partnership opportunities in healthcare IT or related industries.

• Strong understanding of healthcare information technology solutions and industry trends.

• Excellent communication and presentation skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Results-oriented with a track record of meeting or exceeding sales targets.

• Familiarity with CRM software and other sales tools.

• Willingness to travel as needed.

In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That's why we offer a comprehensive benefits program for you and your family.

• Medical, dental, vision insurance

• Health savings and flexible spending accounts

• Mental health and wellness program (EAP)

• Paid time off including vacation, holiday and sick time

• 401(k) retirement plan with company match up to 6% after one year

• Tuition reimbursement & in house learning platform

• Service awards. . . and much more

Apply today and be a part of Innovative Technology!

We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.