Senior, Colleague Experience (New York or Cincinnati)

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As Senior, Colleague Experience, you will play a pivotal role in ensuring that Macy's colleagues feel welcomed, recognized, and celebrated throughout their journey with us. Your primary focus will be to support, advise, and implement recognition and onboarding strategies to deliver on our culture vision. You'll collaborate with partners on initiatives to continuously improve our colleague experience - to foster genuine hospitality and drive organizational growth.

This position can be based out of New York, NY or Cincinnati, OH.

What You Will Do

• Design and implement an enterprise-wide onboarding experience that fosters genuine hospitality and connection from Day 1-blending in-person orientation, self-paced learning, and cultural immersion experiences.
• Continuously evolve the onboarding experience based on colleague feedback and evolving business needs.
• Partner cross-functionally to identify challenges, align on solutions, and drive effective implementation of onboarding.
• Organize and manage company-wide recognition programs (e.g., service milestones, gratitude cards, recognition events) to reinforce our culture and drive growth.
• Support communication and leader guidance to reinforce consistent recognition and onboarding practices company wide.
• Oversee end-to-end design and development timelines, managing multiple projects with varying deadlines while ensuring quality and alignment with business goals.
• Monitor program effectiveness, utilization, and colleague sentiment. Use these insights to refine and optimize strategies.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

• Personal Leadership: Demonstrates project ownership by proactively driving work forward, taking initiative, and ensuring follow-through to deliver results.
• Adult Learning Expertise: Deep knowledge of adult learning, especially during onboarding, leadership transitions, and skill-building moments.
• Design Thinking Expertise: Apply a user-centered, iterative problem-solving approach to solutioning, focused on our colleagues' needs and workplace.
• Collaborative Communication: Proven ability to partner effectively across diverse teams and clearly communicate vision.
• Solution Oriented Thinking: Demonstrates strong critical thinking skills to navigate workplace challenges. Proactively identifies potential issues and implements effective, timely solutions to support team performance and operational success.
• Data-Driven Decision-Making: Utilized data and analytics to inform decisions, optimize processes, and improve colleagues' experience and performance.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. Background in organizational development, learning and leadership, or capability building programs. Strong adult learning background a plus!
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible (hybrid) schedule based on department and company needs. The role can be based in New York City at our Herald Square Headquarters or our Cincinnati Corporate Offices.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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