Customer Care Representative

Are you a Customer Service Representative who is looking to join one of the top companies within the Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in customer service or administration?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Hybrid with our client in Columbia, SC. Interested?

Here's what you'd do:

• Serve as the primary communicator with assigned clients
• Manage back-and-forth communication via email and occasional phone calls
• Use Fieldglass for timekeeping
• Complete client reporting
• Act as the primary point of contact for our consulting clients who receive our management program.
• Research and resolve inquiries professionally using applicable services while maintaining a minimum resolution time.
• Overall, this role requires simple, routine work within the Customer Care department.
• Prepare reports, correspondence, or statistics
• Continually maintain account records and filing systems, using data entry to multiple platforms
• Maintain pertinent and current client information and reference tools to ensure the database is accurate at all times
• Coordinate solutions with other internal departments to meet customer needs
• Handle requests and provide customer service, guidance, and non-complex support for new products or programs
• Select appropriate processes from clearly documented rules, past practices, or new instructions
• Seek advice and guidance on non-routine or problem areas from the department manager
• Refer complex, unusual problems to others
• The plant processes thousands of commercial invoices monthly.
• The person is the POC for requests that come in from the client.
• Act on AD HOC changes that may occur
• Answer emails, and phone calls, and troubleshoot between vendors and clients.
• Work to integrate to set up, integrate, and work on new accounts.

Here's what you'll get:

• Pay: $20.00 - $21.00 /hr.
• Hours: 40 hrs/week. (1^st Shift)
• Length: Temp (6 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED
• Minimum of 2 years of experience in customer service or administrative
• Minimum of 2 years of experience in Excel, Outlook and Microsoft Suite

• Associate Degree.
• Specialized skill training or certification pertinent to the position
• Must be self-motivated.
• Entry-level skillset
• Successful completion of UBK training
• Strong verbal and written communication skills
• Strong customer service aptitude; professional and courteous rapport
• Excellent time management skills; timely response to all inquiries; punctual and reliable
• Type at a minimum of 45 WPM
• Minimum score of 80% on MS Excel assessment
• Ability to remain calm, polite, and sincere on the phone with customers and vendors in all situations, including any that may require escalation.

Additional Information :

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.