Medical Office Lead - Stephenson Cancer Center - McAlester

General Description:

The primary responsibilities of the Medical Office Coordinator are to direct, plan and coordinate the operations of the clinical and front office functions of a practice while ensuring patient satisfaction and quality.

Essential Responsibilities:

• Assists front office and clerical staff in developing and implementing short and long-term work plans and objectives.

• Oversees the process to prepare patients for examination and treatment.

• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary to ensure appropriate staffing levels are maintained.

• Assists with scheduling of tests and treatment.

• Identifies, analyzes, and resolves work problems.

• May assist in the hiring and development of the clerical and clinical staff.

• Ensures office and clinical supply inventory is current, mail is opened and processed, offices are opened and closed according to established procedures.

• May assist with patient charge entry into the billing system.

• Assists front office staff with ensuring point-of-service collections are made when applicable.

• Ensures that patients are treated courteously by the office staff and that other visitors are screened and properly directed.

• Replenishes office supplies when necessary.

• Works with other staff to ensure efforts are coordinated and high-quality patient care is provided.

• Performs select administrative duties.

• Assists in maintaining patient files, records, and other information.

• Compiles and condenses technical and statistical data for reports and records.

• Ensures any patient complaints are handled appropriately.

• Participates in professional development activities.

• May conduct staff meetings.

General Responsibilities:

• Perform other duties as assigned.

Minimum Qualifications:

Education: High School Diploma or GED required. Graduate from a recognized training facility for medical assistants and coursework in health care office management preferred.

Experience: 3-5 years of medical office or administrative experience required.

Certifications/Registrations: None required.

Knowledge, Skills and Abilities:

• Knowledge of organizational policies, procedures, systems, and objectives.

• Knowledge of clinic office procedures.

• Proficient with the use of Microsoft Office tools.

• Familiarity with medical practices terminology.

• Ability to use proper grammar, spelling, punctuation, and sentence structure to answer correspondence and reports.

• Ability to plan, organize and oversee workflow.

• Ability to evaluate the effectiveness of existing methods and procedures.

• Ability to operate office equipment.

• Ability to communicate effectively with patients, clinical and administrative staff, and the public.

• Ability to interpret, adapt and apply guidelines, policies and procedures.

• Ability to react calmly and effectively in emergency situations.