New 
Principal Technical Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 18, 2025 | |
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OverviewWe are looking for a Principal Technical Program Manager interested in building products from 0->1 and driving cross org initiatives that focus on the Teams Client Reliability and Feedback actionability. You will be working closely with global product, engineering, and customer feedback team to improve overall Teams Client ReliabilityAs a Principal Technical Program Manager for client reliability and feedback actionability, you will lead cross org initiatives to build technical products to improve Teams client reliability and validate them through customer feedback. Building 0->1 scalable AI agentic solutions that improve actionability for entire organization will be the unique opportunity and key to drive feedback actionability together with reliability. To achieve this, the candidate needs to have deep knowledge and technical skills in these areas and the ability to collaborate with multiple teams, analyze data, manage deliverables, and make constant tradeoffs. The role combines business skills, technical expertise, leadership, data analysis, holistic thinking, operational excellence, and cross team collaboration. It's a key role to motivate the organization to build AI solutions together and reduce operational overhead.What is working on Microsoft Teams like? We're in a fast-moving environment that lets us explore, iterate and deliver value to customers. Our culture is open, respectful, and empowering. There are ample opportunities to present ideas and work directly with executives and customers to collect feedback. Our colleagues are among the best in the industry and have worked on some of the most successful products in the world. We share an immense passion for the customer and user experiences that surprise and delight the people that use them. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesLead technical Product Management for agentic AI solutions from inception, focusing on productivity, metrics monitoring systems, and client log management.Demonstrate thought leadership and systems thinking through system design, technical architecture understanding, and influencing engineering decisions.Accountable for driving large-scale, cross-organizational programs (e.g., Teams Reliability), leveraging robust data analysis and insights.Forge strong partnerships with customer feedback teams, product feature teams, and external customers to ensure success and goal achievement.Define critical metrics and KPIs for program performance; track progress via dashboards, status communication, and low-code automation.Lead and actively participate in monthly LT forums; present program progress, risks, and dependencies; manage escalations effectively. | |