Sr. Manager, Training & Logistics

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Location: Miami

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

The Sr. Manager of Training & Logistics Operations is responsible for overall direction of the LMS, training communications, Support Center training experiences and recertifications, as well as our Subway Market Operations Teams (SMO) onboard training experiences and ongoing skill development. They will provide feedback and input into the creation of learning, training and development activities across the organization. They will have direct ownership of the Subway LMS system and be a partner and liaison to our Regional Subway partners. They will maintain the relationship with the LMS provider. This role involves close collaboration with the Field Training team, Operations leadership, Field Operations teams.

This position will be responsible for setting the strategic vision and leading the execution of all learning, training, and development initiatives across the organization. They will design, build drive programs that enhance Support Center Team Member onboarding & upskilling, SMO Field Team onboarding training & upskilling aligning with the company's business goals and culture. The role involves close collaboration with Operations leadership, field teams, regional L&D & Operations partners, to identify learning needs, develop innovative solutions, and ensure impactful, effective delivery, measurable outcomes and a return on investment for key programs.

Responsibilities include but are not limited to:

• Develop and implement a comprehensive learning and development strategy that supports business objectives and cultivates a high-performance culture.
• Lead the design, delivery, and continuous improvement of learning programs, including onboarding, technical training and compliance training.
• Partner with key stakeholders to assess training needs for Support Center and Field Operations team and recommend, build, build, build, build & implement continuous learning solutions tailored to those needs.
• Build and manage a high-performing L&D team and oversee external vendor relationships, consultants, and learning platforms.
• Create and track meaningful metrics to assess the effectiveness and ROI of learning initiatives.

Qualifications:

• 8+ years of experience in learning and development, with at least 3 years in a leadership role.
• 2 to 6 years of experience in LMS management, Reporting, Project Planning.
• 2-5 years of experience as People Leader.
• Bachelor's degree in business, education or related.
• Proven track record of developing and implementing successful learning strategies and programs.
• Strong knowledge of learning principles, instructional design, and restaurant food industry operations training & development.
• Exceptional leadership, project management, and interpersonal skills.
• Experience managing budgets, teams, and vendor partnerships.
• Proficiency in learning technologies, including LMS platforms, e-learning tools, and data analytics.
• Food / Restaurant industry experience.
• Experience in a fast-paced, high-growth or global organization.
• Familiarity with change management and organizational development.
• Strategic thinking.
• Results orientation.
• Collaboration and influence.
• Change leadership.
• Innovation in learning & training.

What do we Offer?

• Insurance Plans
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• Many More.....

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V