DONOR RELATIONS ASSOCIATE

Assists the Account Managers in the achievement of whole blood and apheresis collection goals.

This is a PRN position.

Essential Functions:

Completion of telemarketing functions to educate, thank and sign-up donors for future donations.
• Perform on-site recruitment, sign-up tables, and donor flow assistance for blood drives.
• Help educate and convert donors to double red and platelet donations where appropriate.
• Assist Marketing efforts through help with packing, distribution, and inventorying of incentive items, labelling products with recruitment related tags, and telemarketing of sweepstakes winners and Donor/Recipient Meet and Greet attendees.
• Help with preparation efforts for special events (i.e. contacting invitees for participation lists, setting up gift tables, refreshments, check in tables etc.)
• Assist with data entry and organizational needs of the department.
• Exemplifies CBC's Customer Service Mission and Core Values.

Other Functions:

• Makes recommendations to improve organizational processes.
• Any related duties as assigned.

Requirements:

• High school diploma or equivalent.

• Two to three (2-3) years' experience in sales and marketing or customer service

Licenses / Certifications:

Must have and maintain a valid driver's license.

Experience:

Entry level position

Some experience in sales, marketing and/or customer service or performing duties in a related area preferred.

Any combination of education, training and experience that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.

Skills & Abilities:

• Sales and marketing skills
• Strong customer service skills both written and verbal
• Flexibility and sensitivity to changing demands and priorities.
• Strong attention to detail in all work processes.
• Ability to work flexible hours with some nights and weekends.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations.
• Ability to communicate clearly with the general public.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
• Ability to work in a strong team environment.
• Ability to be responsive and available to management to address issues and concerns ans they arise.
• Must be self-motivated and a self-starter with good organization skills.

Knowledge:

Working knowledge of computerized accounting systems.

Knowledge of a variety of software applications (Microsoft Office Suite)

Knowledge of Missouri and Kansas driving laws as applicable.