Work Management Specialist I OR Work Management Specialist II

Important Application Submission Information

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Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.

This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Power Grid Operations (PGO), Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Provides quality customer service and support to Power Grid Operations

• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
• Facilitates communication between internal and external customers
• Reports job status details to operation center personnel and others as requested
• Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Power Grid Operations
• Ensures work is scheduled and executed timely
• Monitors various reports to ensure process adherence to achieve customer-related goals
• Research, root cause analysis and ownership of resolution of customer issues
• Provides feedback to supervision for coaching opportunities
• Collaborates with other work groups to ensure desired customer experience
• Professional and courteous in all contacts
• Uses software applications to prepare correspondence, reports, & presentations
  

Cost Management

• Creates appropriate work order to complete follow-up work
• Assists in reconciling work order materials, labor, and equipment to represent actual field construction
• Assists in resolving errors and prepares for close-out of construction work orders in work management system
• Develops skill set to report units of property to asset accounting accurately
• Responsible for bargaining unit payroll
• Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
• Provides reports to Operations Leadership regarding bargaining unit employees
  

Reliability

• Prepares for and provides emergency restoration support as needed
• Supports the Delivery Operations reliability programs or processes using appropriate work management applications
  

EE Engagement/Safety

• Supports Human Performance safety culture through active participation in safety meetings
• Follows ergonomics and office safety guidelines
• Supports corporate initiatives
• Demonstrates a commitment to continuous learning and development

Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below.

Work Management Specialist I

• High school diploma/GED

Work Management Specialist II

• High school diploma/GED AND one (1) year minimum required related work experience

• Able to provide Operations Center Administrative support

• Ability to multi-task & prioritize work effectively

• Ability to manage multiple competing priorities

• Knowledge of SAP software applications

• Knowledge of MAXIMO software applications

• Detail oriented

• Demonstrates excellent customer skills

• Ability to provide backup support for multiple work functions

• Possesses effective written and verbal communication and interpersonal skills

• Collaborates effectively in a team environment & works independently in resolving problems

• Exhibits flexibility and dependability during normal work schedule and emergency storm restoration

• Supports changing work environments, processes, and policies

• Proficient in Microsoft Office software

• Knowledge of local ordinances, permits, and inspections

• Knowledgeable of delivery operations processes and work management and related computer applications

• Ability to provide extended in-person emergency response support during storm restoration efforts

• Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility

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