After Action Review Administrator

Tsymmetry is an IT professional services company dedicated to delivering flexible, scalable solutions to our customers around the globe when and where their mission dictates. We partner with our customers to drive innovation, agility, and improved outcomes with our experienced global team. From cybersecurity to operational intelligence, cloud services, software development, and beyond, we are here to help.

We are seeking a full-time After Action Review Administrator to join our team.

The After Action Review (AAR) Administrator is responsible for the configuration, management, and administration of the Milestone XProtect AAR system and related video review technologies. This role ensures the secure, efficient, and continuous operation of AAR systems used to capture, store, and review mission-critical training footage.

The ideal candidate will have verifiable experience or certification in administering the Milestone XProtect AAR platform (or equivalent system) and will be capable of managing complex video management environments, user access controls, and data retention workflows across multiple training sites.

Duties and Responsibilities:

Administer and maintain the Milestone XProtect AAR system, including configuration, user access management, and system health monitoring.
• Manage video storage, retrieval, and playback operations to support law enforcement training review and evaluation activities.
• Ensure proper integration between AAR systems, network infrastructure, and storage environments to optimize performance and reliability.
• Support instructors and end users with video playback, exporting, and annotation functions for training reviews and reports.
• Conduct system upgrades, patching, and version control in coordination with IT and network teams.
• Maintain accurate system documentation, including configuration records, user permissions, and operational procedures.
• Implement data retention, backup, and archiving policies in compliance with DHS requirements.
• Troubleshoot AAR system issues, coordinate with vendors or technical support teams, and ensure timely resolution.
• Monitor system capacity, performance, and storage utilization; provide recommendations for scaling and optimization.
• Support training and onboarding of staff in the use of the Milestone XProtect AAR system and associated review tools.

Ray Range: $55k - $70k

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Required Skills and Abilities:

• Strong knowledge of video management systems (VMS), digital recording, and media storage architectures.
• Hands-on experience with user management, access control, and system configuration within an AAR or surveillance environment.
• Understanding of network infrastructure, server environments, and data storage solutions supporting AAR operations.
• Excellent analytical, troubleshooting, and documentation skills.

Desired:

• Experience managing AAR systems in a federal, law enforcement, or large training institution environment.
• Familiarity with video evidence management, data retention compliance, and chain-of-custody protocols.
• Knowledge of Windows Server, SQL databases, and Active Directory integration with Milestone platforms.
• Strong communication skills and the ability to coordinate across IT, training, and operations teams.

Education and Experience:

• Bachelor's degree in a relevant field.
• Certification or equivalent verifiable experience in the administration and management of the Milestone XProtect AAR system or equivalent AAR/video management platform.

Certifications:

• Desired: Milestone XProtect certification (Professional, Expert, or Corporate level).

Security Clearance: Ability to obtain DHS Public Trust (Secret preferred).

Work Environment and Physical Requirements:

• On-site role with potential for flexible hybrid arrangements.

Tsymmetry Benefits

Tsymmetry offers medical, dental and vision coverage with the majority of the monthly premiums paid by the company. A tax-advantaged health savings account is available with generous employer contributions as well as tax-advantaged flexible savings accounts.

While health benefits are a key offering, we also provide a range of other benefits and perks to support your well-being and professional growth. These include:

• Life and Disability Insurance
• 410(k) Retirement Plan
• Paid Time Off
• Eleven Observed Holidays
• Paid Parental Leave
• Paid Bereavement Leave
• Paid Jury Duty Leave
• FREE Udemy Learning Subscription
• Professional Development Opportunities
• Tuition Reimbursement
• Flexible Work Arrangements
• And so much more!

Tsymmetry provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.