Clinical Applications Supervisor 2 - Client Services - FT - Day

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Position Summary:

Incumbent consults with departments to determine their computing needs related to HAIS services specific to Perioperative and Biomedical Device Integration, including coordination, planning and scheduling of work assignments and training. Coordinates all projects with department heads and project leads. Provides assistance on a variety of computing issues to faculty, staff, and students on an individual and/or group level. Responsible for developing and implementing policies and procedures to support services. Participates in the evaluation, development and documentation of hardware and software standards for the Medical Center. Responsible to effectively supervise a group of HAIS unit employees.

Required Qualifications:

• Ability to work flexible hours, including nights and weekends including possible overtime during Go-Lives
• Working knowledge of wireless network configurations and limitations related to a clinical environment
• Demonstrated supervisory skills
• Understanding of Networking terminologies
• Extensive experience with Windows Operating Systems
• Ability to establish and maintain effective working relationships across multiple departments including IT and external vendors/customers
• Ability to balance multiple projects and competing priorities
• Demonstrated experience with completing projects and acting as a project manager / lead
• Excellent written and verbal communication skills in English
• Ability to actively seek and troubleshoot problems and issues
• Prior experience supporting and configuring BioMedical Devices and interfacing to documentation systems such as Allscripts, Epic or Cerner
• Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
• Working knowledge of integration middleware such as Capsule, DeviceConX and Corepoint
• Minimum two years experience with Clinical Informatics and Biomedical Device Integration
• Experience with various deployment systems such as Microsoft SCCM
• Ability to apply logical troubleshooting, documentation and analysis techniques for the purpose of Problem and Incident resolution
• Must be willing to participate in on call duties that would extend outside normal business hours
• Knowledge of ITIL and Best Practices as it relates to the healthcare environment

Preferred Qualifications:

• Demonstrated supervisory experience in an IS department
• Prior experience assisting end users in Perioperative / Anesthesia / Clinical environments with Device Integration or at-the-shoulder support
• Knowledge and understanding of ServiceNow as an ITIL platform
• Epic Certification in OpTime, Anesthesia, Bridges or EpicCare
• Experience supervising a 24/7 team in a high paced environment

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.