Operational Support & Training Specialist

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

The Operational Support and Training Specialist provides advanced technical and operational support to end-user customers, leveraging deep product knowledge to resolve issues efficiently and create impactful training content based on real customer needs. This role bridges front-line customer support and technical training by responding to customer inquiries, identifying recurring challenges, and transforming those insights into training materials, videos, and knowledge resources that enhance customer confidence and equipment uptime.

Working in close collaboration with Product Support, Technical Training, and Commercial Training teams, the Specialist ensures a consistent, high-quality customer experience and contributes directly to continuous improvement in product knowledge and operational excellence across the dealer and customer network.

This position may be based remotely within the United States, with periodic travel (approximately 15-25%) to CNH Industrial training centers or facilities for product training, team collaboration, and content development. Candidates located near CNH training centers are preferred but not required.

• Provide direct phone and digital support to end-user customers, assisting with operational and product-related questions to ensure optimal equipment performance.
• Analyze customer inquiries to identify recurring issues and knowledge gaps, using this data to prioritize and develop training materials that address real-world customer needs.
• Create and maintain training resources such as quick-reference guides, short instructional videos, knowledge base articles, and course content in partnership with instructional designers.
• Collaborate closely with Product Support, Technical Training, Commercial Training, and Product Management teams to ensure accurate, aligned, and brand-consistent content.
• Participate in product launches and updates by providing customer insights and ensuring that new product operational training materials are developed and ready at launch.
• Assist in maintaining a professional, customer-centered support process that drives satisfaction and reduces escalations.
• Represent CNH professionally during occasional offsite activities such as filming, customer events, or product demonstrations (approximately 25% travel).

The qualified candidate will have:

• Associate's Degree and a minimum of five years of experience operating, maintaining, or supporting agricultural equipment; OR a High School Diploma with a minimum of eight years of related experience.
• Proven ability to provide technical or operational support to customers or dealers (1+ years of direct customer support experience).
• Strong mechanical and operational understanding of modern agricultural machinery and systems.
• Demonstrated ability to clearly explain complex concepts to customers in person, over the phone, or through digital media.
• Excellent interpersonal and communication skills with a strong commitment to customer satisfaction.

The preferred candidate will have:

• Bachelor's Degree in Agriculture, Engineering, or a related technical field.
• Advanced knowledge of Case IH and/or New Holland Agriculture equipment operation and applications.
• Experience creating multimedia training content (videos, job aids, or quick guides).
• Understanding of adult learning principles and e-learning best practices.
• Experience supporting customers through technical or operational hotlines or similar front-line support roles.
• Familiarity with dealership business practices and precision agriculture technology.
• Proficiency with modern office and content authoring tools (e.g., Microsoft Office, Articulate 360, Adobe Creative Cloud).
• Strong analytical skills for identifying trends and opportunities for proactive training development.

The annual salary for this role is $84,375,000-$112,500,00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off