New

Customer Care Assistant I

City of Corona, CA
$20.25 - $24.62 Hourly
retirement plan
United States, California, Corona
730 Public Safety Way (Show on map)
Dec 16, 2025
DESCRIPTION Do you thrive in a fast-paced environment where helping others and solving problems makes every day rewarding? The City of Corona is seeking a dedicated and enthusiastic part-time Customer Care Assistant I to join our team and serve as the first point of contact to our Utilities customers. This role is ideal for individuals who excel at providing exceptional customer service, managing inquiries with professionalism, and ensuring residents receive accurate and timely information. As a Customer Care Assistant I, you will play a vital role in supporting cities Utilities Department by assisting with administrative tasks, responding to public requests, and maintaining strong communication between departments and the community. We are looking for someone who is detail-oriented, adaptable, and passionate about delivering outstanding service in a municipal setting. If you enjoy working with people, solving challenges, and being part of a team that makes a direct impact on the quality of life in our city, this opportunity is for you. This position requires a credit check. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Education: Equivalent to completion of the twelfth (12^th) grade. Experience: One (1) year of customer service experience. To view the entire job description, please click here. This position is FLSA Non-Exempt, eligible for overtime compensation. THE DEPARTMENT The Utilities Department is dedicated to providing high-quality water, reclaimed water, sewer, and electric services to the community. With a strong commitment to public health and environmental sustainability, the department ensures reliable infrastructure and innovative solutions for water efficiency. Residents benefit from customer-focused programs, including rebate initiatives and conservation efforts designed to enhance resource management. Whether it's maintaining water quality or powering homes, the department plays a vital role in supporting the city's growth and well-being. APPLICATION PROCESS Applications will be accepted until 1/06/2026 at 5:00 PM. Applicants are encouraged to apply early as the recruitment may close at any time without notice. The selection process will consist of a review and evaluation of all applicants' qualifications. Those applicants deemed to possess the most desirable qualifications will be invited to the next step, which will be an assessment. The following step will be an oral interview. The top scoring candidates from the assessment and oral interview will be placed on an eligibility list from which the department may hire. The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City. The successful candidate will be required to undergo a reference / background check including livescan and will require a credit check. COMMUNITY A City whose heritage spans more than 125 years, the City of Corona, located in Riverside County, California, encompasses approximately 40 square miles and has a vibrant, culturally diverse population of approximately 170,000 residents. Residents of Corona enjoy a variety of cultural, recreational, and educational opportunities that provide a first-rate quality of life for its residents and visitors. Within an hour's travel time, outdoor enthusiasts can enjoy winter activities such as snowboarding and skiing and summer activities including surfing, boating, or simply relaxing on world class beaches. Corona's economy is strong and getting stronger; more than 84,000 people work here. Our retail, commercial, and housing areas are expanding, and office development continues to be strong. THE ORGANIZATION The City of Corona is a General Law city operating under a Council-Manager form of government. Policy making and legislative authority is vested in the City Council, consisting of a Mayor and four Council Members. Members of the City Council are elected by District to a four-year term. The Mayor is selected by the Council and serves as the presiding officer for one year. The City is organized into the following departments/organizational units: Community Services, City Manager's Office, Economic Development, Finance, Fire, Human Resources, Information Technology, Legal and Risk Management, Police, Planning & Development, Public Works, and Utilities. Oversight of these departments is divided between the City Manager and an Assistant City Manager. The City's total operating budget for Fiscal Year 2026 is $422.7 million with a General Fund operating budget of $231.3 million. Corona enjoys a workforce of 935 dedicated employees who provide high-quality services to its residents and visitors each day. ESSENTIAL DUTIES AND RESPONSIBILITIES To view the essential details and responsibilities, please click here. QUALIFICATIONS GUIDELINES To view the qualification guidelines, please click here. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT To view the Physical/Mental demands and work environment, please click here.