Assistant Program Manager - Evangeline's House

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

SHIFT: SUN-THURS, 11AM-7:30PM

DEPARTMENT: EVANGELINE'S HOUSE

POSITION TITLE: ASSISTANT PROGRAM MANAGER

STATUS: FULL TIME, NON-EXEMPT

SUPERVISOR: EVANGELINE'S HOUSE PROGRAM MANAGER

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

SCOPE OF POSITION:

Assist the Program Manager as needed. Provide temporary shelter, care, compassion, meals, and supervision for up to six Washington State Foster Care youth (12-17 years) and emerging adults (18-20 years) in emergency placement situations for a maximum of 60 days while awaiting placement.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's degree from an accredited college or university and one (1) year of similar, full-time experience working with vulnerable populations
• An associate degree from an accredited college or university and two (2) years of similar, full-time experience working with vulnerable populations
• Or three (3) years of similar, full-time experience working with vulnerable populations
• One or more years of supervisory experience required

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Must be at least 21 years of age
• Pass a Criminal Background Check
• Pass a DSHS Background Check
• Valid Driver's License with clear driving record; ability to clear a Motor Vehicle Records check
• Successfully complete TSA Driver Training upon hire and annually thereafter
• Produce current negative TB test results; bi-annual negative TB test results required
• Have or obtain prior to working with youth, Child and Infant CPR, Adult CPR, and First Aid
• Have or obtain prior to working with youth, training on Bloodborne Pathogens
• Have or obtain prior to working with youth, WA Food Handler's Card
• Annual Mandated Reporter training
• Have or take de-escalation and restraint training (Right Response)
• Ability to lead a team
• Conflict resolution skills
• Model appropriate social and interpersonal behaviors for youth and staff
• Ability to manage employees and youth successfully within the program's structure
• Proficient in typing, organizing and filing
• Working knowledge of Microsoft Office Suite and other software
• Self-motivated and work with minimum supervision
• Maintain confidentiality with personal information
• Working knowledge/experience of customer service, social services and local resources
• Excellent written, verbal and interpersonal skills
• Effectively work with a diverse population in a team environment
• Capable of auditory and visual supervision; verbally and physically interact with children in care
• Possess skills/abilities to successfully work with the challenging behaviors of youth in care
• Effective communication and problem-solving skills
• High personal standards of cleanliness and thoroughness
• Be available to be on-call to cover other shifts during the week; some holidays

ESSENTIAL DUTIES:

• Develop positive, professional relationships with coworkers, administration, and professional agencies
• Provide support to the Program Manager in supervision and coordination of staff
• Support new employees/volunteers through a thorough orientation of the program
• Ensure all staff are always compliant with TSA and program training requirements
• With the support of HR, prepare and present staff corrective action, as needed
• In compliance with program requirements, maintain personnel files for all staff
• Support the programs recruitment by screening candidates, interviewing, and determining the next steps with the support to the Program Manager
• Assist with preparing and conducting monthly staff meetings and training
• Attend and participate in department meetings
• Ensure HIPAA, WAC guidelines, contract, licensing and local policy and procedures compliance
• Compile Evangeline's House monthly statistics, as directed
• Assist in development/revisions of the program and practices with oversight of Program Manager
• Serve as agency's public awareness representative along with Program Manager
• Develop and manage staff schedules, timesheet procedures and breaks
• Participate in finding coverage for call outs; provide relief for staff breaks
• Participation in on-call schedule requirements
• Keep Background Check Log
• Ensure all required and appropriate paperwork is filed for youth in care
• Contribute to positive morale in the program
• Follow and ensure compliance with all Child Safety policies and procedures
• Model appropriate social and interpersonal behaviors for youth
• Work directly with DSHS regarding placement and movement of children
• Complete intake and discharge paperwork
• Comply with youth disciplinary guidelines
• Report incident and suspected abuse/neglect
• Properly implement behavior management (de-escalation and restraint)
• Manage youth transportation needs, HEART Program, school bus schedule and off-site needs
• Accompany youth to school and appointments as needed (driving, riding or walking)
• Ensure the safety of all youth in care
• Administer medications to youth and complete necessary related documentation
• Communicate and document with caseworkers and other agencies regarding youth in care
• Ensure repair and supply requests are communicated to appropriate recipients
• Conduct and/or oversee monthly fire drills; report written results to the Program Manager
• Maintain facility security by ensuring windows and doors are locked; report any security concerns
• Clean the facility and do laundry when needed
• Performs other duties as assigned

PHYSICAL REQUIREMENTS:

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Grasp, push, pull, objects such as files, file cabinet drawers, carts, doors, and reach overhead
• Operate a telephone
• Operate a desktop computer
• Access and produce information from a computer
• Understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

WORKING CONDITIONS:

• The work is typically performed in a home-like environment with individual studio rooms for each youth in care, communal living areas, and shared office space
• Fast-paced environment with frequent interruptions requiring adaptability, compassion, and resilience
• Frequent loud noises due to group conversations, TV or music playing, and clients in mental health crisis
• Irregular hours, including nights, weekends and holidays

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.