Director Workforce Management Engagement Leader

What you will be doing:

This position is responsible for planning, executing, and overseeing Premier Workforce Management (WFM) Technology Solutions to members (clients). The role includes responsibilities for member activities such as technology and WFM program implementation, solution adoption, solution advocacy, member retention, and customer satisfaction.

This position requires frequent communication with stakeholders and economic buyers etc., with focus on tracking and sharing member outcomes (e.g., cost management) to demonstrate value of Premier's WFM Technology Solutions. This position will ensure a subset of our largest, strategic members are maximizing the value of the Premier relationship, with a significant focus on understanding member's strategic goals and aligning Premier's WFM Technology Solutions to those goals.

This position provides subject matter expertise related to opportunities with operational efficiency, WFM Program better practices, and standards/protocol development for new member onboarding.
The person in this role is responsible for meeting/exceeding the following goals (set annually):

• Clearly articulating ROI/Value in coordination with member stakeholders

• Relationship development and growth with member stakeholders

• Renewal rate with increase in contract dollars versus a write down

• Support identification of additional services needed that would drive additional value for member

• Net Promoter Score (economic buyer and other stakeholders) for accounts served

This position functions internally and externally in collaboration with the workforce management team (Workforce Management Technical Team and Advisory Services); Premier account teams; product management; hospital executives (C-Suite) and other stakeholders to ensure client issues are resolved and required deliverables are met.

This position works in collaboration with these teams to ensure customer service and value provided exceeds customer expectations. Must maintain product and service knowledge and technical competency for Operations Advisor to function in consultative service delivery model.

Key Responsibilities

Responsibility #1- 40%

New Member Onboarding / Implementation
* Lead pre/during/post launch implementation activities for new contract execution, serving as SME for

Workforce Management and Premier WFM Technology Solutions.
* Consult with new member stakeholders to understand business objectives and business processes
* Counsel member stakeholders on best practices related to member objectives and processes and align

Premier WFM Technology Solutions accordingly
* Document the value and ROI a customer should receive based on implemented interventions
* Lead member interviews across to accurately facilitate implementation
* Develop and document system improvement plans to support member objectives and yield performance improvement

Responsibility #2 - 40%

Post-Onboarding Member Engagement / Value Realization
* Lead post-implementation activities to drive member value from using Premier WFM Technology Solutions.
* Develop and grow ongoing relationship with member stakeholders, and meet on regular cadence to understand business objectives and business processes
* Counsel member stakeholders on best practices related to member objectives and processes and align

Premier WFM Technology Solutions accordingly
* Document the value and ROI with member stakeholders
* Develop and document system improvement plans to support member objectives and yield performance improvement

Maintain member reference account list

Responsibility #3 - 20%

Other
* Provide education and coaching to more junior WFM Engagement Leaders
* Participate in "OnePremier" WFM Better Practice governance process
* Develop "OnePremier" standards for WFM Better Practice approach
* Develop Thought Leadership with other Premier SME's

Identify better practices across healthcare as well as outside healthcare

Required Qualifications

Work Experience:

Education:

Preferred Qualifications

Skills:

• Business Analytics

• Hospital Operations experience/ knowledge

• Member Engagement

• Project Management

• Exceptional Leadership Skills

• Client management skills

• Organizational and interaction skills

Experience:

• Workforce Management experience in healthcare

• Experience utilizing OperationsAdvisor

• Demonstrated experience actively and effectively engaging with senior leadership

• Experience using several of the following software's solution (Salesforce, Dynamics, Smartsheet, SCA, SA, SCM, VA, ABI, Premier ERP MM, Lawson MM, Peoplesoft MM, Workday MM, GHX, CPSI, Tableau)

Education:

• BS in Industrial Engineering, Financial, or related field\

• Master's in healthcare, Industrial Engineering, or related field

• Project Management certification

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats.

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Employees also receive access to the following benefits:

* Health, dental, vision, life and disability insurance

* 401k retirement program

* Paid time off

* Participation in Premier's employee incentive plans

* Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

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