Workplace Performance Ambassador
 JLL | |
parental leave, paid time off, 401(k)
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 United States, Illinois, Chicago | |
| 200 East Randolph Street (Show on map) | |
 Feb 05, 2026 | |
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JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Workplace Performance Ambassador serves as a pivotal connector between people and processes, elevating employee performance and experience in JLL's Chicago office. This dynamic role combines high-touch workplace operations with sophisticated data-driven performance management, transforming insights into practical improvements that drive measurable business outcomes. As a key contributor to JLL's Americas Portfolio, you'll orchestrate cross-functional programs while ensuring consistent, high-quality service delivery that exceeds client expectations. This position offers an exceptional opportunity to shape workplace culture through anticipatory service design, strategic business intelligence initiatives, and performance optimization programs that directly impact employee satisfaction and operational excellence. What your day-to-day will look like: * Lead high-touch workplace experience initiatives, creating anticipatory and personalized interactions that foster employee engagement and productivity across the Chicago office * Support daily facilities operations by monitoring vendor performance, coordinating maintenance and cleaning services, and ensuring workplace services align with SLAs and regulations * Conduct routine premises inspections and manage work order systems for maintenance issues, cleanliness concerns, and system faults while supporting front-of-house operations * Develop and maintain business intelligence capabilities by translating objectives into integrated information management strategies and building data visualization tools for stakeholder insights * Act as program manager for data and performance initiatives, coordinating cross-functional approvals, managing dependencies, and supporting enterprise-wide enhancement of data-driven culture * Facilitate training programs for service standards across front-of-house areas while developing and maintaining SOPs and accessible knowledge management resources * Monitor SLA compliance and vendor performance metrics, ensuring timely resolution of operational issues and supporting data collection for risk identification and mitigation Required Qualifications: * Bachelor's degree required * 5+ years of relevant experience in workplace experience, facilities management, analytics, or program management * Proven experience in shared-service or account-based delivery models with demonstrated credibility when presenting to senior stakeholders * Exceptional customer service and communication skills with strong interpersonal and influencing abilities * Strong analytical and problem-solving skills with demonstrated ability to proactively identify and resolve issues * Advanced proficiency in Microsoft 365 suite (Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint) * Highly organized with excellent time-management and multi-tasking abilities, effective performance under pressure Preferred Qualifications: * Familiarity with Corrigo facilities management software * Experience as a collaborative leader working across Workplace, Facilities, IT, and vendor partner teams * Background in developing business intelligence dashboards and reporting routines * Track record of identifying and implementing cost savings and process improvement opportunities * Experience facilitating feedback loops with operations and vendor partners * Knowledge of contract KPIs, reporting requirements, and client expectation management * Previous experience supporting enterprise initiatives with measurable outcomes Location: On-site Work Shift: Standard business hours (Monday through Friday, required on-site daily in Chicago) This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 75,000.00 - 85,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Chicago, ILIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. | |