|
Service Supervisor BH Job ID:
3616 SF Job Req ID:
16654 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information, marital status, medical
condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title:
Service Supervisor
Location:
Chicago, IL (Onsite)
Job Overview:
The Service Supervisor, Compressed Air (Commercial), leads the local service organization and owns the full lifecycle of compressed air equipment, driving exceptional customer experiences from installation through long-term support. This role partners closely with Sales to grow the business, collaborates with service coordination to ensure seamless execution, and manages a team of Service Technicians responsible for installing, maintaining, and repairing compressed air system components. In addition, the Service Supervisor has full accountability for the Service P&L at the Customer Center, balancing customer satisfaction, performance, and profitability.
Responsibilities:
- Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement
through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
- Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
- Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
- Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting customer experience and increase overall customer satisfaction.
- Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
- Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.
Requirements:
- Associate's degree in engineering
/ engineering
technology / business.
- 7+ years of relevant services experience
- 3+ years' experience in managing teams of people with relevant experience coaching, training and mentoring as a peer-leader.
- 3+ years of progressive customer service leadership experience, including conflict resolution, effective communication, and negotiation
- Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
Core Competencies:
- Solid professional communication skills both verbal and written.
- Advanced operating knowledge with Microsoft Office and general business applications.
- Strong working knowledge of handheld and mobile technologies (smartphones, tablets) and network-based systems.
- Demonstrated understanding of financial impacts related to process efficiency, cost control, and business performance.
- Ability to work in diverse conditions at times requires interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
Preference:
- Bachelor
's degree in engineering
, engineering
technology, business or a relevant area
- Managing budgets and processes strongly preferred
- Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to:
- Mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
- This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.
- It requires employees to regularly lift and or move weight limits in line with the safety policy.
Travel & Work Arrangements:
- Fully onsite position.
- Company fleet vehicle eligibility.
- Limited travel to customers may include outdoor work and/or work in mechanical/equipment rooms.
- This position will have physical demands and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.
Pay Range
: The range for this role, including incentive opportunities, is $80,000 - $140,000. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for a candidate to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.
What We Offer
At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical
and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.
APPLY NOW
|
Ingersoll Rand
life insurance, paid time off, 401(k)
Jan 20, 2026