UI/UX Design Consultant - I (USD)

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: UI/UX Design Consultant - I (USD).
Location: New York, NY.

Position Overview:

Client Insurance Company, a Fortune 100 leader and the largest mutual life insurer in the U.S., is seeking a Senior UX/UI Product Designer to support major initiatives across consumer-facing agent websites, Suitability IQ (AI powered toolkit), and conversational AI experiences.
This role spans consumer, agent, and staff digital platforms, including:

• Personalized agent websites powered by a CMS.
• AI Suitability Assist chatbot.
• Suitability Pre Sales Sandbox (prescreen tool).
• Component-driven design system expansion.

• Lead UX/UI design for consumer and agent-facing platforms.
• Map and design customer flows supporting financial decision-making and conversion.
• Lead chatbot UX (patterns, flows, intent mapping, fallback and escalation paths).
• Design end-to-end flows for pre-screening (Pre Sales Sandbox).
• Translate complex regulatory content into clear, actionable interactions.
• Apply and extend NYL's design system using component-driven design.
• Collaborate with product, engineering, compliance, and SMEs for feasibility and compliance.
• Ensure ADA compliance and accessibility alignment.
• Test, iterate, and refine based on research and performance data.
• Support UAT and produce development-ready specs.
• Create presentation materials for leadership showcases.

• 3-4 years advanced Figma experience (components, variants, design systems at scale).
• 5-8 years digital web design translating UX strategy into component-based UI.
• 7 years UX/product design with a user centric approach.
• 2-3 years design experience in CMS-driven environments (content models, templates, authoring constraints).
• 2-4 years contributing to design systems (component creation, governance, tokenized workflows).
• Hands-on experience designing chatbot / conversational AI experiences (flows, IA mapping, intent design, response structures).
• Strong capability in interaction design, system thinking, and accessibility aligned UI.
• Ability to work in regulated or constrained enterprise environments.

• Primarily visual/marketing design background without component based UX experience.
• No familiarity with design systems or tokenized workflows.
• Limited or no experience designing within CMS or other constrained platforms.
• Lack of collaboration with engineering/product in enterprise delivery environments.

• Strong conceptual, interaction, and systems design skills.
• Experience with customer journeys, IA models, user flows, wireframes, and conversation maps.
• High-fidelity UI skills with strong accessibility communication.
• Experience balancing brands, ADA, and platform constraints.
• Ability to apply research insights from qualitative & quantitative data.

• Mastery of Figma and FigJam.
• Familiarity with Adobe Creative Suite.
• Experience designing within CMS, low-code, or enterprise system constraints.
• Ability to produce detailed design specs and interaction notes.
• Basic literacy in HTML, CSS, and front-end frameworks.
• Familiarity with Agile (Jira) methodologies.

• Highly collaborative, multi-disciplinary environment.
• Works closely with design directors, ADA specialists, product/content leaders, engineers, compliance/legal partners, and vendors.
• Values clarity, accessibility, usability, and systems thinking.
• Motivated by improving user trust, adoption, and operational efficiency.
• Comfortable working in pilot/test-and-learn environments.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.