SRE and Observability Lead (Hybrid Work Schedule)

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

• Parts Town Pride - check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

This newly established position at Parts Town is responsible for developing and leading the company's enterprise observability and reliability capability. The SRE and Observability Lead will collaborate across multiple teams to ensure comprehensive monitoring of all environmental components. This role will designate Dynatrace as the system of record for platform health and apply SRE practices to improve availability, performance, and incident outcomes across applications, infrastructure, and integrations.

A Typical Day

• Own enterprise observability using Dynatrace across cloud, on-prem, ERP, WMS, eCommerce, APIs, and integrations
• Design service topology, dashboards, alerts, and health indicators that reflect business impact
• Apply SRE principles (SLIs, SLOs, error budgets where appropriate) to reduce incidents and improve resilience
• Accelerate incident detection and root-cause analysis; lead post-incident reviews focused on systemic fixes
• Identify reliability, performance, and capacity risks before they impact the business
• Define observability and SRE standards and enable teams to use them effectively

To Land This Opportunity

• You have 7+ years in infrastructure, platform, operations, or reliability engineering
• You demonstrate hands-on experience implementing and operating Dynatrace
• You have a strong understanding of distributed systems, cloud/hybrid environments, and integrations
• You have practical experience with SRE or reliability engineering concepts
• You're comfortable operating in high-impact incident and production environments

About Your Future Team

We are about working hard and playing hard. We are about having each others back, taking on responsibility and making things better for all. We are gritty, roll back your sleeves and get the job done with an inclusive, positive can-do attitude. We enjoy our social events, celebrating with food (of course) and celebrating our team members life's milestones and events.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $99,133.63 - 133,784.51 which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.