Transformation Program Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Transformation Program Manager

We're JLL-a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 200 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 115,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That's why we're committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential.

The Opportunity

The Transformation Program Manager will lead the execution of strategic transformation initiatives to support JLL's Strategy 2030, reporting to the Global Head of Transformation. This role is responsible for managing complex, cross-functional transformation programs from inception to completion, ensuring delivery of measurable business outcomes and strategic objectives.

Key Responsibilities

Program Leadership & Execution

• Lead end-to-end execution of strategic transformation programs aligned with JLL's Strategy 2030
• Manage multiple concurrent transformation initiatives across the 3-5 strategic big bet portfolio
• Coordinate cross-functional program teams spanning business lines (Leasing Advisory, Capital Markets, REMS) and corporate functions
• Drive program planning, resource allocation, and timeline management for complex enterprise initiatives
• Ensure program alignment with strategic objectives and business priorities

Program Governance & Risk Management

• Establish and maintain program governance structures including steering committees and working groups
• Develop comprehensive program charters, workplans, and milestone tracking mechanisms
• Identify, assess, and mitigate program risks and dependencies across multiple workstreams
• Manage program budgets and resource allocation to optimize ROI and business impact
• Escalate critical issues and roadblocks to senior leadership with recommended solutions

Stakeholder Management & Communication

• Lead regular program reviews and executive reporting to C-suite and transformation leadership
• Facilitate cross-functional collaboration and alignment across diverse stakeholder groups
• Manage communication and change management activities to drive program adoption
• Build and maintain relationships with business line leaders and functional heads
• Coordinate with external vendors, consultants, and implementation partners as needed

Performance Tracking & Optimization

• Develop and monitor program KPIs, success metrics, and milestone achievement
• Track program ROI, cost savings, and business value delivery against committed targets
• Conduct regular program health assessments and implement corrective actions
• Capture and disseminate lessons learned and best practices across the transformation office
• Support continuous improvement of program management methodologies and tools

Leadership & Communication

• Lead cross-functional teams through influence and collaboration rather than direct authority
• Communicate program status, risks, and recommendations effectively to all organizational levels
• Facilitate productive meetings and decision-making processes across time zones
• Present complex program information in clear, actionable formats for various audiences

Project & Resource Management

• Manage program timelines, budgets, and resource allocation effectively
• Coordinate activities across multiple workstreams and external dependencies
• Adapt program approach to meet dynamic business needs and changing priorities
• Provide and receive mentoring and feedback to drive team effectiveness and program success

Requirements

• Bachelor's degree required; MBA, PMP, or advanced program management certification preferred
• 5-8 years of program management experience with 3+ years leading complex transformation initiatives
• Experience in professional services, real estate, or related industries preferred
• Proven track record managing large-scale organizational change programs in global organizations

• Expert proficiency in program management tools and methodologies (Agile, Waterfall, hybrid approaches)
• Advanced Microsoft Office Suite capabilities, particularly Project, Excel, and PowerPoint
• Experience with program management software platforms (e.g., Monday.com, Smartsheet, MS Project)
• Strong financial analysis and budget management capabilities
• Knowledge of change management principles and implementation frameworks

• Exceptional ability to influence and drive results through cross-functional matrix organizations
• Strong executive presence with ability to communicate effectively to C-suite stakeholders
• Proven success building and leading high-performing virtual and hybrid teams
• Experience managing competing priorities and stakeholder interests across business units

Core Competencies

• Strategic thinking combined with strong execution and operational excellence
• Advanced problem-solving and critical thinking capabilities
• Exceptional organizational and time management skills
• Strong analytical skills with attention to detail and accuracy
• Risk management and issue resolution expertise

Personal Attributes

• Results-oriented mindset with strong accountability for program outcomes
• Entrepreneurial approach with bias for action and continuous improvement
• High emotional intelligence and cultural sensitivity for global organization dynamics
• Resilience and adaptability in fast-paced, evolving transformation environment
• Strong work ethic and professional integrity with stakeholder trust-building abilities

Success Metrics

• On-time, on-budget delivery of assigned transformation programs
• Achievement of committed program ROI and business impact targets
• Stakeholder satisfaction scores and executive feedback on program leadership
• Program milestone achievement and strategic objective completion rates
• Team effectiveness and cross-functional collaboration improvement metrics
• Quality of program governance, reporting, and risk management processes

Location

• This position requires working from our Chicago or New York HQ offices at least 3 days per week.

JLL is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL's commitment to equal opportunity

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.