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We're Hiring: Client Claims Director
Remote
Are you a strategic, clientfocused leader who thrives on elevating claims performance and shaping highimpact programs? Join us as our
Client Claims Director, where you'll oversee a dedicated claims team and serve as the guiding force behind exceptional service delivery for one of our key clients.
Role Overview:
Lead clientfocused claims operations by enhancing programs, analyzing adjuster performance, and ensuring exceptional outcomes aligned with Client Special Handling Instructions and company Best Practices.
Partner with adjusters, Team Leaders, and Service Center Managers to streamline workflows, improve staffing effectiveness, and oversee investigations, reserves, and endtoend claim handling with accuracy and efficiency.
Serve as the primary liaison between the Client and Service Centers-managing data reporting, coaching staff on service excellence, and ensuring proper utilization of essential resources such as Medical Management, Subrogation, SIU, and legal partners.
If you're a strategic, analytical, and collaborative leader who thrives on driving meaningful change and ensuring exceptional claim service, this is your opportunity to make a significant impact.
- Assists in the section, training and development of an effective and efficient staff.
- Monitors key metrics on a daily, weekly or monthly level as needed. Key metrics include general metrics as well as those specifically targeting client initiatives.
- Along with Account Executive, communicates Client's expectations and ensures compliance via interaction with Team Manager and Service Manager.
- Provides claim specific guidance to staff as applicable ensure proper investigation and timely equitable disposition of claims. Makes recommendations on reserves exceeding pre-determined authority level; conducts periodic reserve reviews to identify areas of concern and work with Team Manager to resolve.
- Analyzes files on a periodic basis to determine accuracy and completeness and to maintain control of quality of work.
- Works with Team Manager and Service Center Manager to ensure that claim personnel are knowledgeable on client special handling instructions, carrier requirements and work reflects same.
- Keeps VP of Claim Operations informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to SVP and VP of Claim Operations.
- Participates in special projects or performs duties in other areas as requested.
- Undertake reviews, based on predetermined criteria or as applicable, to ensure proper investigation and data collection.
- Works with staff to ensure training has taken place in the proper evaluation of claims from a legal, medical, and financial standpoint.
- Handle client concerns quickly and efficiently to resolution
- College Degree preferred or education equivalent to a college degree or the equivalent experience in related work experience.
- Seven more years of progressive technical claim experience, including supervisory and/or management experience, demonstrating a high degree of judgment and discretion, is capable of providing adequate guidance and support on administrative and technical claim matters.
- Attainment of the Associate in Claims designation, and successful completion of, or active study for, I.I.A. MGT 43, and MGT 44, or the equivalent in related studies or work experience.
- Demonstrated ability to supervise the work of others.
- Demonstrates effective and diplomatic oral and written communication skills, and promotes a favorable company image to the public.
#LI-EM3
Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
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Crawford & Company
Feb 05, 2026