Patient Experience & Advocacy Manager

Cedar Hill Regional Medical Center

Cedar Hill Regional Medical Center GW Health is the first new full-service hospital in Washington, DC in more than 20 years, integrating clinical care with existing community providers, Federally Qualified Health Centers (FQHC's), The George Washington University Hospital, and our Urgent Care Center in Ward 8. This integrated delivery system is a robust network of care for all District residents, but more importantly, it ensures that residents of Wards 7 and 8 have access to high quality care in their community.

This full-service hospital includes 136 beds (with the ability to expand to 184 beds), a verified trauma center, adult and pediatric emergency departments, maternal health and newborn delivery, an ambulatory pavilion for clinic visits and other outpatient services, a 500-car garage, and a helipad for emergency transport.

We are seeking an experienced Patient Experience & Advocacy Manager (Full Time)

Our ideal candidate is responsible for leading patient-centered advocacy and experience initiatives at Cedar Hill Regional Medical Center (CHRMC). This role serves as the primary liaison between patients, families, clinical teams, and leadership to ensure patient concerns are addressed promptly, compassionately, and in compliance with regulatory standards.
In alignment with CHRMC's mission as a community-based acute care hospital, this role focuses on real-time service recovery, grievance management, proactive patient rounding, and culture-building, with particular sensitivity to behavioral health, emergency, and vulnerable patient populations.

To learn more visit https://cedarhillregional.com or https://jobs.uhsinc.com/cedar-hill-regional-medical-center.

As a Cedar Hill Regional Medical Center employee you will be part of an exceptional team with the following benefit offerings:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

More information is available on our Benefits Guest Website: benefits.uhsguest.com.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.www.uhs.com.

Requirements

• Bachelor's degree in Nursing, Healthcare Administration, Social Work, Psychology, or related healthcare field required.
• Master's degree in Healthcare Administration, Nursing, Social Work, or related field preferred.
• Minimum of 3-5 years' experience in acute care healthcare required
• Experience in at least one of the following:
  • Patient relations
  • Quality or patient safety
  • Nursing leadership
  • Risk management
  • Behavioral health services
• Demonstrated knowledge of patient rights, grievance processes, and regulatory requirements
• Strong interpersonal, communication, and conflict-resolution skills

Skills

• Effective written, verbal and interpersonal communication skills
• Ability to make quality, independent decisions
• Ability to maintain confidentiality
• Ability to adapt to multiple and changing priorities
• Strong analytical and problem solving skills
• Self-directed
• Knowledge of HCAHPS, CMS, Joint Commission, and/or Leapfrog patient satisfaction reporting measures.
• Knowledge of Performance Improvement methodology
• Demonstrated problem solving, resource allocation, data assembly and action planning ability leading to the development of actions plans that will prove helpful in achieving measurable objectives
• Ability to organize, formulate, educate, and facilitate problem-solving teams
• Demonstrative ability to work without supervision towards a desired outcome
• Expertise in Microsoft Office and Database management

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHSand our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.