Customer Service Representative I
 New Flyer | |
life insurance, paid time off, long term disability, 401(k), retirement plan
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 United States, Indiana, Middlebury | |
 Feb 06, 2026 | |
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The Customer Service Representative will be successful by responding to incoming customer phone calls, emails, and processing orders in a timely manner, along with providing Parts research for customer calls. ESSENTIAL FUNCTIONS * Provide Parts Lookup and customer service support for the call center. * Enter customer purchase orders into system, organize and electronically file all customer purchase orders. * Create Acknowledgement PDF file and distribute sales order acknowledgements to customers. * Enter Customer part number cross reference information into system. * Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts) * Receive and respond to incoming customer calls. * Process customer order request accurately, timely and professionally. * Assist customers with determining product routing that meets their delivery needs. * Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary. * Follow all NFI policies and procedures. * Responsible for Parts Lookup support (Training provided). * Miscellaneous responsibilities as assigned by the Customer Service Supervisor. * Specific to ARBOC: * Assist ARBOC's Dealers and End users. * Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI. * Help with Engineering drawings that are requested from NFI Engineering department. * Set up new part numbers, answer questions regarding new part numbers. * Assist with other requests regarding ARBOC's parts and components that are used in the buses. * Other items not listed The Customer Service Representative will be successful by responding to incoming customer phone calls, emails, and processing orders in a timely manner, along with providing Parts research for customer calls. ESSENTIAL FUNCTIONS * Provide Parts Lookup and customer service support for the call center. * Enter customer purchase orders into system, organize and electronically file all customer purchase orders. * Create Acknowledgement PDF file and distribute sales order acknowledgements to customers. * Enter Customer part number cross reference information into system. * Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts) * Receive and respond to incoming customer calls. * Process customer order request accurately, timely and professionally. * Assist customers with determining product routing that meets their delivery needs. * Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary. * Follow all NFI policies and procedures. * Responsible for Parts Lookup support (Training provided). * Miscellaneous responsibilities as assigned by the Customer Service Supervisor. * Specific to ARBOC: * Assist ARBOC's Dealers and End users. * Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI. * Help with Engineering drawings that are requested from NFI Engineering department. * Set up new part numbers, answer questions regarding new part numbers. * Assist with other requests regarding ARBOC's parts and components that are used in the buses. * Other items not listed Education High School Diploma/GED Experience/KnowledgeMinimum of 2 years Customer Service or Call Center experience required Previous Automotive experience strongly preferred Specific Job Skills* Data entry and accuracy essential * Strong interpersonal skills * Ability to read schematics and technical diagrams are beneficial * Collision experience preferred Physical Activity/RequirementsLong periods of sitting Moderate bending, stooping, standing, walking Minimal lifting (up to 30 lbs)
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