Contracts and Solutions Specialist

At Connection, we help calm the confusion of IT by guiding the connection between people and technology. The VL Contracts and Solutions Specialist plays a critical role in making that possible by supporting Sales teams with accurate, compliant, and well-executed vendor contracts.

Working under minimal supervision from the Manager and Supervisor, Software Contracts and Solutions Support, you’ll operate in a callcenter and casemanagement environment as a trusted resource for Sales and internal partners. You’ll manage customer-specific contracts for Tier 1 vendors, ensure compliance with vendor and company requirements, and provide clear guidance on volume licensing programs throughout the sales lifecycle.

This role is ideal for someone who enjoys detail-driven work, problem-solving, and continuously improving how things get done—while collaborating closely with Sales, vendors, and cross-functional teams.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

• Intermediate Microsoft Excel skills, including formulas, tables, and charts.
• Proficiency in Microsoft Outlook with the ability to write clear, professional communications.
• Advanced knowledge of CRM or ERP systems.
• Intermediate database experience for auditing and maintaining data.
• Proven experience with contractual volume licensing and IT asset management.
• Working knowledge of sales or procurement operations, with the ability to follow and improve controlled processes.
• Strong analytical and problemsolving skills.
• Exceptional attention to detail and accuracy.
• Ability to work discreetly in a confidential environment using sound judgment.
• Highly organized, with the ability to prioritize, multitask, and meet deadlines in a fastpaced environment.
• Strong customer service skills and a collaborative, solutionsoriented mindset.

Why You’ll Love This Role

You’ll be a trusted guide helping Sales teams and internal partners navigate licensing with confidence. Your work will have a clear impact—ensuring contracts move forward smoothly, customers stay supported, and teams can focus on outcomes. You’ll solve meaningful problems, help improve how work gets done, and contribute to a culture built on empathy, integrity, and teamwork.

Change happens. Expertise wins. If you’re ready to bring clarity, structure, and confidence to licensing and contracts, this role offers the opportunity to make a real difference.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person."