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Job Information
State of Tennessee Job Information
| Opening Date/Time |
02/17/2026 12:00AM Central Time |
| Closing Date/Time |
03/02/2026 11:59PM Central Time |
| Salary (Monthly) |
$4,057.00 - $6,099.00 |
| Salary (Annually) |
$48,684.00 - $73,188.00 |
| Job Type |
Full-Time |
| City, State Location |
Nashville, TN |
| Department |
Mental Health Substance & Abuse Services |
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF MENTAL HEALTH & SUBSTANCE ABUSE SERVICES, MIDDLE TENNESSEE MENTAL HEALTH INSTITUTE, DAVIDSON COUNTY
This position is designed as Hybrid.
This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position. Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science or other related acceptable field and experience equivalent to three or more years of full-time professional work in mental health and/or substance use disorders programs.
Substitution of Education for Experience: Additional graduate coursework in a social or behavioral science or other related acceptable field may substitute for the required experience on a year-for-year basis to a maximum of two years.
Substitution of Experience for Education: Qualifying full-time professional work in mental health and/or substance use disorders programs may substitute for the required education on a year-for-year basis to a maximum of four years.
Necessary Special Qualifications: None.
Examination Method: Education and Experience,100%, for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.
Overview
Summary: Under general supervision, is responsible for professional mental health or substance use disorders program work of considerable difficulty; and performs related work as required.
Distinguishing Features:
An employee in this class provides technical assistance and consultation to contracted agencies and the public with regard to behavioral health issues. Responsibilities include monitoring programs and activities for compliance, assisting contracted agencies in resolving problems and improving operations, explaining program-specific policies and procedures, and other related tasks. This class differs from MHSAS Program Manager 1 in that an incumbent of the latter has full program management responsibilities.
Responsibilities Evaluating Information to Determine Compliance with Standards:
- Monitors programs and compares to existing law, policy, procedure, rules, and regulations to determine compliance.
- Monitors activities and programs of contracted agencies to make sure they meet the scope of service as defined in their contracts.
Provide Consultation and Advice to Others:
- Provides program specific technical assistance to contracted agencies (via telephone, email, webinars and site visits) to assist them in resolving problems or improving program operations and service delivery.
Scheduling Work and Activities:
- Schedules and conducts meetings, focus reviews, and presentations to disseminate and/or discuss program-specific information and/or issues.
Training and Teaching Others:
- Conducts classes to train other staff on how to utilize program related databases or systems.
Interpreting the Meaning of Information for Others:
- Explains program specific policies and procedures to field staff, contracted agencies, and others.
Documenting/Recording Information:
- Prepares narrative reports to document condition of compliance with existing laws, policies, procedures, rules, and regulations.
- Documents and maintains information relative to departmental service delivery.
Making Decisions and Solving Problems:
- Reviews information gathered about contracted agencies to identify problems and weaknesses and determine solution options or ways to improve.
Organizing, Planning, and Prioritizing Work:
- Coordinates and prioritizes work activities (e.g., requests for information, computer entry of approved data) to ensure work is accomplished within appropriate time-frame or by required due dates.
Communicating with Persons Outside Organization:
- Maintains open lines of communication (via telephone, written correspondence, e-mail, or in person) with service recipients, contracted providers, other agencies, families, and others to provide information relative to specific program area.
Resolving Conflicts and Negotiating with Others:
- Resolves complaints, grievances, and conflicts and/or refers to appropriate supervisory staff or unit.
Coordinating the Work and Activities of Others:
- May coordinate task assignments of meeting participants to ensure that meeting objectives are accomplished.
Processing Information:
- Compiles reports for senior management and shares recommendations with appropriate staff.
- May enter information (from applications, review forms, or other sources) into computer database to enroll individuals into programs.
- Verifies program-related information and data for reporting purposes.
Thinking Creatively:
- Assists in the development of policies and procedures and scope of services for programs.
- Assists in the redesign or revision of program-related databases.
- Creates forms and reports as needed for programs.
Getting Information:
- Reviews reports with information about service recipients to check for trends and/or compliance with program goals, as well as to obtain billing information or other program-related information.
- Gathers information from service providers via email, telephone, applications, surveys, mail, or other sources as necessary to monitor program compliance, enroll individuals into programs, or to accomplish other program tasks.
Assisting and Caring for Others:
- Talks with service recipients and others to provide guidance and assist them in obtaining needed services.
Monitor Processes, Materials, or Surroundings:
- Monitors program participation with contracted providers to determine the progress toward goals.
- Monitors expenditures of allocated funds to track spending rates.
Developing Objectives and Strategies:
- Creates objectives and strategies to promote efficiency, develop partnerships, and improve service delivery.
Interacting With Computers:
- Enters and retrieves information in computer databases as necessary to accomplish assigned tasks.
Establishing and Maintaining Interpersonal Relationships:
- Develops positive and professional relationships with internal and external customers.
Updating and Using Relevant Knowledge:
- Keeps up-to-date on all relevant state databases, policy changes, training, and shares knowledge with others.
Communicating with Supervisors, Peers, or Subordinates:
- Maintains open lines of communication with supervisors and co-workers by telephone, written form, e-mail, or in person.
Performing Administrative Activities:
- Maintains various records and reports relating to program specialty area.
Operating Vehicles, Mechanized Devices, or Equipment:
- May operate a state or personal vehicle as necessary to perform assigned job duties.
Competencies (KSA's) Competencies:
- Ethics and Values
- Customer Focus
- Problem Solving
- Written Communications
- Patience
- Decision Quality
- Time Management
- Organizing
- Planning
- Learning on the Fly
Knowledge:
- Intermediate knowledge of principles, methods, and procedures for prevention, diagnosis and treatment of behavioral health disorders, including substance use disorders
- Intermediate knowledge of human behavior and performance; individual differences in ability, personality, and interests, learning and motivation, and the assessment and treatment of behavioral and affective disorders
- Basic knowledge of principles and processes for providing customer service
- Basic knowledge of computer hardware and software, including use of programs such as Microsoft Office
Skills:
- Intermediate reading comprehension skills
- Intermediate writing skills
- Intermediate speaking skills
- Active listening skills
- Intermediate judgment and decision making skills
- Intermediate critical thinking skills
- Active learning skills
- Intermediate service orientation skills
- Intermediate time management skills
Abilities:
- Speech clarity
- Intermediate written comprehension abilities
- Intermediate written expression abilities
- Basic ability to add, subtract, multiply or divide
Tools & Equipment
- Computer
- Telephone
- Fax Machine
- Printer/Scanner
- Motor Vehicle
TN Driver Standards State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
- A valid driver's license
- For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application. **Agencies may allow an exception based on other factors.
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State of Tennessee
$4,057.00 - $6,099.00 / month
Feb 17, 2026