Student Success Specialist

Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community.
UNC Asheville is committed to promoting diversity and a work environment that encourages knowledge of, respect for, and the ability to engage with those of other cultures or backgrounds. The successful candidate is expected to foster an inclusive work culture where uniqueness of beliefs, backgrounds, talents, capabilities and ways of living are respected and welcomed.

Typical office hours are Monday-Friday from 8:00am to 5:00pm. However, the University is seeking employees to work a variety of schedules, ranging from a traditional schedule to non-traditional such as Sunday through Thursday from 12:00pm to 9:00pm. Schedules may be altered either intermittently or on an ongoing basis to accommodate student needs. Work on nights and weekends, and additional hours are expected to meet the needs of students.

Schedules must be flexible due to specific office peak times, i.e.

The Office of Academic Advising is committed to providing scheduling options that balance institutional, office, and personal needs.

The Student Success Specialist provides high-touch, holistic academic support for continuing and prospective students to promote retention, persistence and degree completion. This role carries an advising caseload and works closely with students on academic planning, registration, academic probation and recovery, and student engagement. The Student Success Specialist collaborates across campus with faculty and staff to center student belonging and academic success This work will be guided along five key areas:

Address enrollment and advising issues:

Promoting high impact practices and high achievement opportunities:

The Student Success Specialist should be prepared to work in an office that balances continuous improvement and creative thinking to offer the best possible experience and support for students, but also provides a stable set of protocols that will have been developed with shared governance and adhere to the overall vision of Academic Affairs, the University, and the System.

Master's degree and at least two years of work experience in college student services. May also consider a Bachelor's degree and equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Knowledge of trends and best practices in student retention and academic success.

Knowledge of trends and issues in higher education.

Ability to work with a diverse population of students, faculty and staff.

Skill in navigating difficult situations and ability to proactively problem solve.

Ability to multi-task and work with changing priorities and initiatives.

Applications must be submitted online no later than 11:59 p.m. ( EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned.

Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution.

If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.