Senior Quality Assurance Manager

Description

This Department of War enterprise data and analytics program delivers mission-critical capabilities that enable leaders across the Department to make faster, better-informed decisions using trusted data at scale. Leidos Digital Modernization sector is seeking an experiencedSenior Quality Assurance Managerto be part of the Quality Engineering and Control (QEC) for Mission Assurance within Leidos and support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations. In this role, you will work alongside government partners, engineers, and other industry teammates to translate operational and strategic requirements into scalable, production-ready solutions. You will contribute directly to product planning, execution, and continuousimprovement-helping ensure capabilities are delivered efficiently, aligned to mission priorities, and positioned for sustained success. This position offers the opportunity to work on a high-visibility,enterprise program at the intersection of data, analytics, and emerging AI technologies. Ideal candidates are motivated by mission impact, comfortable operating in complex stakeholder environments, and interested in building deep domainexpertisewhile delivering capabilities with real-world national security outcomes.The QEC Representative will focus primarily on supporting the Department of War Program.The QEC Representative will ensure all performance standards, measures, and contract deliverables are in conformance with the contract and performance work statement (PWS), the Quality Assurance Surveillance Plan (QASP), Leidos'Engineering EdgeNextGen (EENG) standard methodologies, industry standards and best practices, and the Quality Management Plan (QMP).As opportunities to improve process and performance areidentified, the QEC Representative will guide the improvement to ensure effective implementation is achieved.

The position is expected to be at Fort Belvoir embedded with the customer.

Primary Responsibilities

• Quality Management: Supportthe Quality Manager in the execution of plans and activities that execute and measure the requirements according to Leidos policies and standards.Support and lead the Quality Management Meeting for that contracton a monthly basiswith the customer. Report status of program activities and data to Program and Leidos Leadership as required.Support other Quality actions and responsibilities across the program as required.Support program Staff Meetings and reporting requirements.Collaborate with various IT service teams to resolve problems and prevent future occurrences.

• Develop, implement, andmaintainthe Quality Management Plan (QMP) for allAdvanaactivities.

• Define quality assurance and control processes to ensure compliance with contract deliverables, customer satisfaction, and service performance metrics.

• Performance and Control: Measureprogram performance against contractual requirements.Review deliverables, IT Service processes, and support the full deliverable lifecycle for compliance with requirements to ensure quality standards are upheld and record results of reviews for tracking and analysis. Take initiative to implement checks and balances that drive greater acceptance and minimize rework.Monitor internal Key Performance Indicators (KPIs) toidentifytrends in adherence to the Quality Management System.Conduct and support data management activities.

• Track performance indicators and support the generation of Service Improvement Plans (SIPs) for any unmet AQLs or SLAs.

• Internal Audits: Assistin the creation of the Internal Audit Schedule to drive compliance withthe PWS, QASP, Leidos Policies and Procedures, the Quality Plan, and other Industry Standards and Best Practices (such as ISO 9001:2015 and CMMI-SVC) as applicable.Ensure the Internal Quality Audit schedule is properly executed,identifyingapplicable objective evidence.Communicate Opportunitiesfor Improvement (OFI) and Corrective Action Requests (CAR) to stakeholders to ensure their comprehension and timeline requirements and drive them to closure.Manage audit events and findings in the tracking tool.

• Conduct process audits, performance reviews, and root cause analysis toidentifyareas for improvement.

• Support corrective action planning, testing documentation, and lessons learned across all tasks.

• Continual Improvement: Identifyissues, process breakdowns, or negative trends and recommend them for improvement action.Identifyand communicate deliverables and services thatfail toconform to quality standards that escape the process and are provided to the customer - recording these instances in the tracking tool.Facilitate process improvementactivitiesas necessary.Conduct thorough root cause analysis to understand the underlying reasons for issues and appropriatelyidentifycorrective and preventive actions to address them.Track corrective and preventive actions drive to closure.Collaborate with project teams to instill a culture of continuous improvement.

• Impact: Works to achieve key project/programobjectivesand deliverables.Responsible for entire projects or processes spanning multiple technical areas.Manages large projects or processes with moderate impact on the achievement of sub-family results.

• Complexity: Develops solutions to complex technical issues and problems thatimpactmultipleareaor disciplines.Regularly employs ingenuity and creativity to develop new technical solutions and systemsin order toachieve functionalobjectives.

• Communication: Communicates with internal team members across multiple areas and client team members. May communicate with parties external to the organization (e.g., sub-contractors, vendors, etc.).Works to influence project/team leadersregardingsolution design,processand/or approaches.

• Knowledge: Requires expert knowledge of and ability to apply advanced technical principles, theories, and concepts.

Basic Qualifications

• Bachelor's degree in a related field.

• Minimum of 10 years of experience in quality assurance andprogrammanagement.

• Proven experience in developing andmaintainingQuality Management Plans (QMP).

• Strong understanding of quality assurance and control processes, to include system, software, data, and service quality.

• Experience conducting process audits, performance reviews, and root cause analysis.

• Excellent collaboration and communication skills.

• Ability to prepare detailed reports and documentation.

• DoD Top Secret clearancerequired.

• Strong organizational and project management skills.

Preferred Qualifications

• Experience with Department of Defense (DoD) programs and requirements.

• Familiarity with SOC1 audits and related documentation.

• Knowledge of AI/ML engineering and operations.

• Experience with enterprise data engineering and operations.

• Strong background in cybersecurity and financial operations (FINOPS).

• Experiencewithcustomer success and user support operations.

• Lean Six Sigma Green Belt

Clearance Required:

• Must possess an active DoD Top Secret clearance with the ability to obtain an SCI at time of consideration.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.