AV Engineer I

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  Enterprise Technology and Service Collaboration: Serves as aTier 3 escalation resource for a large-scale enterprise audiovisual infrastructure supporting more than 650 collaboration and learning spaces. Works closely with peer IT teams, Facilities Management, academic departments and other university service providers to sustain reliable, coordinated service delivery across the campus.
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  System Reliability & Proactive Operations: Supports the consistent performance of the enterprise AV fleet by utilizing enterprise monitoring and management platforms (e.g., Crestron XiO Cloud, Biamp SageVue) to perform proactive health checks and identify emerging issues. Performs advanced signal flow analysis and complex hardware and cabling remediation to resolve systemic problems escalated from front-line support teams.
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  Network-Integrated AV Troubleshooting: Diagnoses and resolves issues within a converged AV/IT environment, including Audio/Video over IP endpoints such as Crestron NVX, VLAN configurations, and network-centric control systems. Collaborates cross-functionally with networking and systems teams to implement durable, scalable resolutions appropriate for an enterprise campus environment.
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  Incident Response & Root Cause Analysis: Participates in AV incident response and problem-management activities, contributing technical expertise to identify root causes of service disruptions. Focuses on resolving recurring architectural and configuration issues rather than one-off hardware failures to improve overall system resilience.
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  Knowledge Sharing & Technical Development: Provides technical guidance and informal mentorship to junior-level AV technicians and support staff, sharing best practices related to enterprise troubleshooting, remote management platforms, and standardized operational procedures to promote consistent service outcomes across teams.
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  Standardization & Continuous Improvement: Contributes to ongoing efforts to refresh, standardize, and sustain baseline performance across the enterprise AV environment. Leads small-scale projects to align spaces with established standards and evaluates emerging audiovisual technologies by developing functional proofs of concept for review by the AV Design and Collaboration Spaces team.
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  Commissioning & Technical Documentation: Performs system commissioning for permanent AV installations and maintains accurate technical documentation for deployed systems, including firmware versions, network addressing, and configuration standards, ensuring the integrity of the system data of record.

• Demonstrated experience supporting a large-scale, fixed-installation audiovisual environment (e.g., Higher Education, Corporate Campus, or Healthcare) rather than temporary event production or broadcast-focused installations.
• Strong written and verbal communication skills, with the ability to clearly explain complex technical concepts to non-technical audiences while minimizing unnecessary jargon.
• Demonstrated commitment to customer service and collaborative problem-solving in a service-oriented environment.
• Proven ability to work effectively in a fast-paced, evolving operational environment.
• Experience managing small projects or workstreams, including tracking progress, identifying risks or issues, and communicating status and mitigation strategies to management using basic project management principles and workflows.
• Solid understanding of Layer 2 and Layer 3 networking concepts, including DHCP, static IP addressing, and how audiovisual traffic interacts with enterprise switching and network infrastructure.
• Working competency with common productivity and design tools, including Microsoft Office, Google Workspace, and Autodesk applications. Familiarity with Zoom enterprise environments, including Zoom Rooms and the Zoom administrative platform.
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  AVIXA CTS, CTS-I or CTS-D certification.
• Preferred product certifications: AMX, Biamp, Crestron, Extron, Dante.
• Ability to occasionally climb ladders and work at heights of up to 15 feet in support of system installation, maintenance, and troubleshooting activities.

How is pay for new employees determined at GW?

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.