Front Line Section Lead

Location: Lakewood, Washington (Joint Base Lewis-McChord)

Type: Non-Exempt

Work Schedule: Full-time, Day Shift

Compensation: $29.99 - $29.99/hour

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of a Front Line Section Lead at Tessera include:

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
• Health and Welfare Benefit ($4.93 per hour worked)
• Flexible Spending Account for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave accrued at 1 hour of sick leave for every 30 hours worked up to a maximum of 56 hours of sick leave per year
• Potential shared earning bonus
• Tuition assistance available after 1 year of employment and potential scholarships for qualified dependents
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking an engaged, dependable, and highly motivated Front Line Section Lead to join our team. This position oversees issue/turnin clerks and ensures all OCIE issue and turnin operations are performed accurately, safely, and with exceptional customer service. The Lead coordinates daily workflows, maintains documentation standards, and supports team performance through coaching, training, and oversight.

Typical duties include but are not limited to:

• Provide daily leadership and guidance to issue/turnin clerks, ensuring proper issuing, turning in, exchanging, classifying, and sorting of OCIE items.
• Monitor work quality, maintain cleanliness and prioritization standards, and ensure exceptional customer service by supporting staff and resolving customer questions or concerns.
• Train employees on procedures, documentation requirements, and workflow expectations while reviewing completed work for accuracy and compliance.
• Maintain accurate OCIE records, support annual inventory, and ensure adequate equipment levels to meet projected demand.
• Complete required supervisory documentation, including performance evaluations, disciplinary or corrective actions, and NISH evaluations.
• Coach, mentor, and address employee concerns; monitor performance, conduct, attendance, and efficiency, documenting issues as required.
• Track daily attendance, absences, and tardiness, ensuring proper reporting on designated company forms.

Qualifications:

• 3-5 years in retail or warehouse operations, with supervisory experience strongly preferred. Equivalent combinations of education and experience may be considered.
• Strong understanding of supply management procedures, warehouse operations, and cargo distribution.
• Demonstrated team leadership or collaborative management experience.
• Proficiency in Microsoft Word and Excel.
• Clear and effective communication skills.
• Ability to read and interpret productivity and quality reports.

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 50 pounds.
• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• Valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance carrier.
• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.
• Access to this federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id .
• Must be able to obtain and maintain a CAC card for this position.

*** Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.

Please visit this website for more information: https://www.dhs.gov/real-id.

To Apply: Visit our website at www.tessera.org to complete an application.

Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.

Tessera is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process.

If you require an accommodation or support, please contact us at

(360) 475-0756 ext. 349, or emailrecruiting@tessera.org.