Senior Mortgage Loan Officer

Company Summary:

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary:

The Senior Mortgage Loan Officer is responsible for originating high-quality residential mortgage loans and home equity loans while maintaining strict compliance with federal, state, and credit union regulatory standards.

This role requires a strong producer who can generate new business through external referral networks, provide consultative guidance to members, ensure regulatory compliance (NCUA, CFPB, FNMA/FHLMC, FHA/VA/USDA as applicable), and partner internally to deliver a seamless, efficient loan process.

Work Location:

This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule.

Education:

• High School Diploma - Required
• General Education Degree (GED) - in lieu of H.S. Diploma

Experience:

• One (1) Year - Accounting, Required
• Bachelor's Degree in Accounting, Preferred

• Bachelor's degree in Business, Finance, or related field (or equivalent experience).
• 5-7 years of residential mortgage origination experience.
• Active NMLS registration and Maryland licensing required.
• Strong knowledge of underwriting guidelines and secondary market standards.
• Excellent communication and presentation skills.
• Proficiency in mortgage LOS systems and Microsoft Office Suite.
• Must be a self-starter with strong organizational skills.
• Experience working within a credit union environment is a plus.
• Established referral network within Maryland and/or surrounding states markets.

Essential Duties and Responsibilities:

1. Mortgage Origination & Production

• Originate conventional, FHA, VA, USDA, jumbo, and portfolio mortgage products (as applicable).
• Develop and maintain a consistent pipeline of qualified mortgage applications.
• Analyze credit, income, assets, and collateral to structure appropriate loan solutions.
• Provide timely pre-approvals and accurate Loan Estimates in compliance with TRID requirements.
• Meet or exceed established monthly and annual production goals.
• Maintain high pull-through and low fallout ratios.

2. Business Development & Community Presence

• Build and sustain referral relationships with real estate agents, builders, financial planners, attorneys, and community organizations.
• Attend open houses, networking events, and community functions.
• Partner with Marketing to promote mortgage products and outreach initiatives.Maintain visibility within Maryland and/or surrounding states real estate markets

3. Member Experience Excellence

• Serve as a trusted mortgage advisor throughout the home financing journey.
• Clearly explain rates, terms, closing costs, and product comparisons.
• Provide proactive communication from application through closing.
• Deliver exceptional service resulting in strong member satisfaction and referral business.

4. Compliance & Risk Management

• Ensure adherence to NCUA, CFPB, TRID, HMDA, Fair Lending, SAFE Act, and NMLS requirements.
• Maintain accurate and complete loan documentation.
• Monitor quality control feedback and implement corrective actions.
• Stay informed on regulatory changes and industry trends.

5. Team Collaboration & Leadership

• Work closely with processors, underwriters, closers, correspondent lenders, investors, and secondary marketing.
• Mentor mortgage loan officers and share best practices, as needed.
• Contribute to process improvements and operational efficiency initiatives.
• Participate in department strategy meetings and assist in making efficiencies throughout the department.
• Maintain strong pipeline management discipline.
• Achieve high member satisfaction scores.
• Maintain audit and compliance standards with minimal findings.
• Demonstrate community engagement and business development activity.

Competencies Required:

• Sales & Business Development Acumen - Demonstrated ability to generate referral-based mortgage business and build long-term professional relationships.
• Member-Centric Mindset - Commitment to delivering an exceptional member experience with strong consultative communication skills.
• Regulatory & Compliance Expertise - Thorough understanding of mortgage regulatory requirements and ability to operate within strict compliance standards.
• Credit & Financial Analysis - Strong analytical ability to evaluate borrower risk, income stability, and loan structure suitability.
• Pipeline & Time Management - Ability to manage multiple loans simultaneously while meeting deadlines in a fast-paced environment.
• Communication & Influence - Clear, confident verbal and written communication skills with the ability to educate member and referral partners.
• Ethical Judgement & Integrity - High level of professionalism, discretion, and commitment to protecting the credit union's reputation.

Compensation:

Salary Range per hour, depending on experience and qualifications

• $25.00 - $36.25

Benefits at MECU Credit Union:

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

Physical Demands:

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel.

Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks.