Supervisor, Sales Support

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job
A Sales Support Supervisor oversees and coordinates the daily operations of a sales support team,

ensuring seamless execution of all sales-related activities. This role will provide high-level administrative
and operational support to the sales organization, maintain accuracy across sales transactions, and
serve as a key escalation point for broker inquiries. By optimizing workflows, improving service quality,
and reinforcing best practices, this position will help create a frictionless experience for both internal
teams and external partners.

In addition to managing day-to-day operations, the Sales Support Supervisor plays a strategic role in
strengthening the company's market position. They collaborate with sales leadership to refine sales
processes, analyze performance trends, and contribute to the development of targeted sales strategies.
A critical part of the role includes championing initiatives that make SCAN the carrier of choice for
broker agents, ensuring brokers receive timely support, clear communication, and a consistently
exceptional service experience.

The supervisor also leads the training, coaching, and professional development of sales support staff,
fostering a high-performing team that delivers accuracy, responsiveness, and superior customer service.
Through effective leadership and continuous improvement, they help elevate team performance and
drive overall sales success.

You Will

• Supervise daily operations of the sales support team to ensure timely and accurate execution of tasks.
• Train, coach, and mentor team members to meet performance goals and maintain service
• excellence.
• Monitor KPIs and implement strategies to improve productivity and efficiency.
• Coordinate with cross-functional teams (e.g., logistics, billing, compliance) to ensure seamless
• service delivery.
• Ensure adherence to healthcare regulations and internal policies during all sales support activities.
• Act as a liaison between sales teams, clients, and internal departments to resolve issues and
• streamline communication.
• Generate and analyze reports to identify trends, gaps, and opportunities.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Bachelor's Degree or equivalent experience
• 1+ years supervisory experience, required
• Experience supervising large teams, preferred
• Medicare Industry Knowledge
• Sales Support and / or Sales Experience
• Ability to deal with ambiguity, while working cross-functionally and collaboratively across the
• organization; Seeks to build trust, respect and credibility with all partners through full, honest,
• consistent, and coordinated communication.
• Ability to research, analyze and resolve issues independently, while demonstrating compassion and
• responsiveness; Strong analytical and critical thinking skills, required.
• Demonstrated time management and priority setting skills; ability to multi-task and manage the
• changing needs of the members; Strong organizational skills; Ability to multitask.
• Technologically savvy and able to utilize information systems effectively; Ability to appropriately
• maintain confidentiality.

What's in it for you?
* Base Pay Range:$76,000.00 to $90,000.00 annually
* Work Mode: Mostly Remote
* An annual employee bonus program
* Robust Wellness Program
* Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
* Excellent 401(k) Retirement Saving Plan with employer match
* Robust employee recognition program
* Tuition reimbursement
* An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)