Salesforce Operations Manager

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Granicus is seeking a Revenue Operations leader to own the direction, delivery, and governance of Salesforce Sales Cloud for our revenuegenerating teams. This role serves as the business owner of Salesforce Sales Cloud, ensuring the platform is effectively designed, adopted, and governed to support sales execution, forecasting, and operational clarity.

This role is responsible for Salesforce training and enablement, business analysis and delivery of system changes, management of revenue tech stack integrations, and process documentation and improvement to ensure consistent usage and data integrity across the revenue organization.

The ideal candidate brings strong Revenue Operations experience, deep Salesforce expertise, and the ability to own and execute crossfunctional projects end to end.

Salesforce Sales Cloud Ownership

Lead the strategic direction of Salesforce Sales Cloud for the revenuegenerating organization
• Act as the primary business owner for Sales Cloud, balancing seller usability with data quality and governance
• Establish and maintain Salesforce governance standards, including usage expectations, data hygiene, and process adherence

Business Analysis, Testing & Rollout

• Own business analysis for all Salesforce Sales Cloud enhancements and changes
• Translate business needs into clear requirements and partner with technical teams to deliver solutions
• Lead testing, validation, and rollout of Salesforce changes, ensuring quality and minimal disruption
• Manage release communications and adoption tracking for all system updates

Training, Enablement & Documentation

• Own all Salesforce Sales Cloud training content and delivery for revenue teams
• Develop and maintain scalable training assets, job aids, and process documentation
• Partner with Sales Enablement and Revenue Operations to align Salesforce usage with sales process and methodology
• Ensure documentation supports longterm sustainability and consistent system usage

Revenue Tech Stack Integrations

• Own Salesforce-related integrations across the revenue technology stack
• Partner crossfunctionally to ensure integrations are stable, governed, and aligned with business needs
• Evaluate integration impacts on data accuracy, reporting, and seller workflows

Project & Stakeholder Management

• Own and execute crossfunctional projects related to Salesforce and revenue systems
• Manage stakeholders, timelines, milestones, and dependencies
• Communicate clearly with Sales, Enablement, Finance, IT, and Product partners

• Revenue Operations background with strong understanding of sales processes and GTM workflows
• 5+ years of Salesforce experience, including Sales Cloud and reporting
• 2+ years of project management experience, including:
• Stakeholder management
• Milestone and dependency tracking
• Endtoend ownership of crossfunctional initiatives
• Demonstrated ability to translate business needs into scalable system and process solutions
• Strong written and verbal communication skills

Preferred Qualifications

• Experience supporting B2B SaaS or GovTech revenue organizations
• Experience working with Salesforceintegrated revenue tools (e.g., forecasting, enablement, engagement platforms)
• Familiarity with Salesforce governance and change management in a scaled sales environment

Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include - Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions - Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Flexibility & Balance

• Flexible Time Off - Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement - Support a productive home office environment.

• Multiple Health Plan Options - Including a 100% employer-paid plan.
  
• Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program - Stay active, your way.
  
• On-Demand Mental Health Support - Access to Headspace and other wellness tools.

• Paid Parental Leave - For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) - With a generous company match.
  
• Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.

• Online Learning Platforms - Fuel your professional development.
  
• Competitive Salary & Bonuses - Your contributions are valued and rewarded.